Health and Beauty Care Manager

_ Note: This position will be managing the health and beauty/natural supplements section _

Job Overview:

The Customer Engagement Manager is responsible for the daily operations and management of the Customer Engagement department within the store. The role is responsible for ensuring customers are served by the staff of the department, leave educated on the products within the store, and are provided answers for their questions.

The Customer Engagement Manager works directly with the store operations team, and store staff. Plays a key role of store operations team working closely with other Department Managers.

Works with other Senior Managers with respect to their functional area, including the Finance Manager, Customer Experience Manager, Marketing Manager and Category Managers

Duties :

– Building strong team dynamic amongst customer engagement department staff

– Provide feedback consistently and effectively to staff members

– Recruit and select team members through application screening, interviews, and reference checks

– Set expectations for staff and hold them accountable to these expectations

– Schedule work and shifts appropriately to meet store needs

– Oversee all HR decisions and administration for customer engagement department

– Manages the work of the Assistant Customer Engagement Manager, department supervisors, receivers and all staff members in the Department.

Qualifications:
3-5 years management experience in the Grocery Industry or Natural products related Industry.
In depth knowledge of the Natural Foods Industry and its products
Knowledge of vitamins and supplements will be considered an asset.
High care for product integrity and proper product handling
Strong organizational skills
Self motivated
High initiative and willingness to communicate concerns directly
Understanding of proper use of CRS and other CNF systems
Demonstrated leadership ability
Above average Management Skills
Hiring, training and disciplinary experience
Computer knowledge

Job Type: Full-time

Benefits:
Dental care
Extended health care
On-site parking
Paid time off
Store discount
Schedule:
8 hour shift
Day shift
Evening shift
Morning shift
Weekends as needed

Work Location: In person