Technical Support Specialist

About the Role:

We’re on the search for our next Technical Support Specialist We are looking for people who are passionate about creating an amazing customer experience. By joining the Technical Support Team, you will have firsthand impact on our customers’ success in using our product. So, if you’re the kind of person who really cares about making meaningful impact, then keep reading.

What you’ll do:

• Respond to calls, emails and chat requests in a customer centric and professional manner
• Identify and escalate (triage) issues accordingly
• Update cases in our CRM with accuracy
• Communicate case statuses to customers
• Attempt to solve cases as promptly as possible while setting the correct expectation with the customer
• General production support including SQL querying databases, SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analysis Services and report creation, including but, not limited to recurring reports
• Develop and execute SQL scripts to resolve production issues and create reports accordingly
• Participate in case review meetings for issues escalated to development
• Provide recommendations for process and product improvement, aiming to increase operational efficiency
• Answer developer and end user questions through the development life cycle
• Complete functional testing on assigned projects

What you’ll bring:

• Intermediate knowledge of MS Office, Windows OS, Browsers and Windows Server
• Strong knowledge working with SQL servers and relational database systems
• Knowledge of IIS Server to configure Web Based Enterprise Applications
• Data investigation and reporting skills
• Operational management such as: prioritizing competing tasks, thorough communication skills as well as managing shifting priorities
• Documentation, SQL coding and reporting criteria to a level consistent with departmental standards
• Strong interpersonal and communication skills and willingness to operate within a team
• Proven experience working on and meeting deadlines
• Strong organizational skills

Why you should apply:

• Competitive Salaries with RRSP matching program
• Generous paid vacay and sick days
• A powerful Laptop
• Budget for courses, books, and personal development
• Peer to peer recognition and rewards
• Team building events, happy hours and more
• Flexible, remote & hybrid work

About Maximizer

Maximizer was launched in a garage on Vancouver Island in 1987, evolving through the development of early contact management systems (CMS), through sales force automation (SFA) technologies, right to today’s sophisticated customer relationship management (CRM) systems. Along the way, we have pioneered many of today’s technologies. Over this 30-year history we have attracted over 100,000 customers from around the world, and 1 million users.

Today, we are one of the few CRM providers in the world who can deploy our software in all three environments of on-premise, private or shared cloud, while providing access via a desktop/laptop, via a mobile device, or using the Maximizer app.

Ultimately, however, we are successful because for over three decades we have proven we know how to help customers do three things: secure new customers; retain them for the long term; and maximize the repeat business from them.

Interested? We’d love to hear from you

If you’re interested in a career with Maximizer, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.