Account Administrator I (Reception)

Account Administrator I (Reception)

As an Account Administrator you are responsible for greeting walk-in clients and callers in a friendly and courteous manner. You will build strong lasting relationships with our clients by demonstrating respect, professionalism and ethics in every encounter.

This is a part-time position consisting up to 26.5 hours per week from 10:00 AM – 3:00 PM Monday to Friday with a 30 minute lunch. In addition, the successful candidate will be scheduled to work rotating Saturdays from 9:00 AM – 1:00 PM and Thursdays from 2:00 PM – 7:00 PM.

The position will also be required to cover vacations for other team members by working full days (7.5 hours per day) for approx. 7 weeks of a calendar year.

Responsibilities

Ensure the needs of customers are being met through superior customer service
Answer telecommunications system and direct calls accordingly
Process client payments according to the needs of the Insurance Company and policies
Verify client documents for accuracy and follow up on any discrepancies
Process insurance policies and documents following Drayden’s workflows
Follow up on outstanding matters with insurance companies
Keep a safe and clean reception area by complying with procedures, rules, and regulations
Contributes to team effort by accomplishing related results as needed

Your Unique Talents

You have great verbal and written communication skills, along with listening abilities
You conduct a level of professionalism that represents the face of the company
You are customer service focused and quickly able to adapt to meet client’s needs
You initiate and problem solve in difficult situations
You obtain strong organization, prioritization, and time managements skills
You show great attention to detail and are strongly focused.
You have administrative or accounting experience in previous jobs, education or hobbies
You are proficient with Microsoft Office suite (Excel, Word), with data entry speed of 45 wpm
You are dependable, and ethical
Previous insurance experience is considered an asset

Your Values Align with Ours

Integrity – You act with honesty and professionalism. You treat clients and co-workers with respect and fairness
Client Relationships – You have the desire to deliver exceptional client service
Career Growth – You are motivated to learn and grow your career with our encouragement and support
Embrace Progressive Change – You are an ‘ideas’ person and can adapt easily to change
Teamwork – You work together with others to achieve goals
Community – You support communities by being involved

About Drayden

We are an independently-owned insurance brokerage and registry service and have deep roots in the Alberta communities we have served since 1965. By employing over 170 people in those communities, we contribute significantly to their economies, and support local charities through our giving programs, as well as through volunteer work.

Our knowledgeable employees deeply understand the needs our clients translating to long lasting client relationships. Our network of industry partners provides our clients a wide range of coverages that’s best for them individually or for their business.

We offer a great place to work and provide a competitive salary with bonus incentives.

Benefits:

RRSP match
Health Spending Account
Wellness program