Technical Writer

Position: Technical Writer

Department: Product Development

The Technical Writer is responsible for researching, writing, editing, and revising all user documentation of great scope and advanced technical complexity to a target audience in a clear and concise manner.

Key Responsibilities:

• Develops source materials, consults technical staff, and co-ordinates the preparation of required illustration materials.
• Designs user materials and documentation.
• Proactively participates on project teams to contribute to overall product development.
• Working from design documents and hands-on product experience to research, write, and verify product information and operations procedures.
• Write content for online help files, procedural and policy manuals, user guides, proposals, technical reports and instructional materials that explain installation, operation, and maintenance of software and/or hardware.
• Rewrite and edit drafts for accuracy.
• Required to create glossary, index or cross-reference information within Word.
• Schedule activities to meet delivery dates and commitments.

Qualifications:

• A degree or diploma in Communications/Technical Writing.
• 3+ years of related documentation experience in a technical capacity.
• Experience with Word, Flare, and Photoshop required.
• Experience with SmartDraw and Sharepoint an asset.
• Excellent grammar and the ability to express ideas clearly in writing.
• Practical writing and design layout experience.
• Takes a methodical approach to explaining processes and procedures
• Able to communicate and work effectively with a variety of people.
• Good organizational, time management and project management skills.

Personal Attributes:

• Possess excellent written and verbal communication capabilities.
• Research, interviewing and analytical skills.
• Editing and proofreading skills.
• Able to work well with minimal supervision.
• Adaptable and flexible.
• Able to deal with and learn from criticism.
• Enjoy gathering and synthesizing information.
• Must be willing to update skills and knowledge through professional development activities.