Account Manager – Plumbing

DUTIES AND RESPONSIBILITIES

Responding to inquiries and processing incoming calls and orders
Contacting current customers and identifying new products and potential up-selling
Entering orders into the system and closing orders
Sourcing materials for customers when currently not in stock
Opening new accounts
Maintaining knowledge base on current products and learning about new products
Providing product information, pricing quotations, and follow-up on quotes
Developing and maintaining positive customer relationships
Ensuring that customers are satisfied with order taking, product, pricing, deliveries, and overall service
Working closely with others to ensure customer needs are met

SKILLS AND COMPETENCIES

Exceptional customer service
Ability to warm up and develop instant rapport with potential customers, develop long term relationships and generate referrals from your customers
Excellent interpersonal & communication skills, both verbal and written
Impeccable organizational skills with attention to detail
Time management & multitasking skills to serve several customers at the same time
Strong networking skills, outgoing personality
Excellent computer skills (Microsoft Office, POS, Email)
Self-motivated; able to function effectively both independently and as a member of a team
Proven ability to learn quickly and work effectively in a fast-paced work environment

EXPERIENCE AND EDUCATION

Minimum grade 12 education required
Minimum of two years’ sales experience (counter sales, inside sales, or outside sales) required
Post-Secondary courses in Plumbing preferred
Skilled in serving and negotiating with institutional and industrial purchasers, plumbing contractors, and the public
Knowledge of the plumbing industry or a background in plumbing products would be considered an asset
Acceptable Driver’s Abstract required
Valid driver’s license is required

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Education
Required
High School Diploma or better in Other%{{advertiserId}}% %%{{category}}%%