Administrative and Customer Support Specialist

Responsibilities

• Receive and process orders from clients and vendors.
• Match purchase orders with invoices to ensure accuracy.
• Ensure proper authorization for all documents and transactions.
• Code and post invoices accurately into the system.
• Handle phone calls and respond to emails professionally and promptly.
• Proactively reach out to customers.
• Learn about the lighting industry and its specific aspects.
• After the probationary period, answer technical questions via phone and email related to the lighting industry.
• Learn our products and systems to work independently and answer customer inquiries.

Qualifications

• Strong time management skills to handle multiple tasks effectively.
• Quick learner with the ability to grasp new concepts rapidly.
• Bonus skills: digital marketing experience, proficiency in French, or knowledge/experience in electrical work.
• Excellent teamwork and communication skills.
• A detail-oriented and organized approach to tasks.
• 1-2 years of reception/administrative experience.
• Outstanding customer service skills with attention to rapid responses, clarity in communication, and a strong drive to exceed customer expectations.
• Possess strong analytical and problem-solving skills.
• A personality that fundamentally understands and values our company principles.