Assistant Front Office Manager

Wedgewood Hotel and Spa

Assistant Front Office Manager Welcome to the Wedgewood Hotel and Spa, a Relais & Chateaux property Located on the corner of Hornby and Robson Street, in the very heart of Vancouver’s hottest shopping, entertainment, and financial district, the Wedgewood Hotel & Spa, member of the “Relais & Chateaux” collection, is a 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award winning “Bacchus” fine dining restaurant. Are you ready to take the next step in your hospitality career?. We are currently looking for an experienced Assistant Front Office Manager eager to join our team of elite hospitality professionals who redefine luxury service and guest experience on a daily basis.

Awards and achievements: TripAdvisor 2024 Travelers’ Choice Best of the Best – Hotel in Canada & Luxury Hotel in Canada Michelin Guide Recommended Restaurant 2023 – Bacchus Restaurant & Lounge Condé Nast Traveller Readers Choice Awards – 10 Best Hotel in Canada 2023 RESPONSIBILITIES: The Assistant Front Office Manager is responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office and Rooms Division Departments. The Assistant Front Office Manager also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. -Liaise with other departments to ensure the smooth management of operations. Maintains a high level of professionalism in all aspects of job performance. – Seeks feedback on guest satisfaction and resolves problems in accordance with our Hotel standards. – Work with the Revenue and Reservations Manager, Executive Housekeeper and Sales, to ensure strategies are in place to maximize Front Office revenue opportunities with minimum expenses (track, and forecast daily, weekly and monthly occupancy levels).

This will also include looking at out of order rooms, sell outs, preventative maintenance and special room projects. – Responsible for conducting Emergency Procedures and General Crisis Management (fire panel, medical emergencies, etc.) – Responsible for all hotel operations in the absence of senior hotel management – Ensure the effective utilization and productivity of all employees through staff planning, hiring, and scheduling, while adhering to the hotel budget parameters – Perform any other tasks that are assigned by management. QUALIFICATIONS: – 3-4 years of previous Front Office experience at a four or five diamond level. – Level 2 First Aid, an asset; otherwise must have willingness and ability to obtain it – Good knowledge in Revenue management and room inventory management – Very strong written & verbal communication skills – Extremely people focused, willing to put the interests of our guests and colleagues first. – Strong leadership skills; able to lead colleagues to achieve the departmental vision and goals – Highly organized, results oriented with the ability to be flexible and work well under pressure in a fast paced, changing environment – Enthusiasm and passion for your work – Tourism/Hospitality Management Diploma or Post Secondary Degree preferred – Be able to work various shifts, including afternoon, weekends and graveyard shifts – Proficiency using Microsoft Office – Knowledge in Epitome and asset – Local candidates only, must be available immediately. Why should you work for the Wedgewood?.

The Wedgewood Hotel & Spa is the only Relais & Chateaux in the City of Vancouver. We offer a unique experience in learning how to operate in a luxury environment, recently named the number 1 Luxury Hotel in Canada for 2024. The staff at the Wedgewood understand the art of hospitality and we understand that our people are the secret to our success.

What we can offer you?. Comprehensive Health Care & Dental Plan Company Social Events run by our social committee On-site Employee Meals Staff Discount in our Spa and award-winning Bacchus Restaurant. Job Type: Full-time Pay: $60,000.00-$65,000.00 per year Benefits: Company events Dental care Discounted or free food Extended health care Schedule: Day shift Evening shift Holidays Morning shift Overtime Weekends as needed Work Location: In person

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