Assistant General Manager

Let us welcome you home to The Hamlets Westsyde in Kamloops, BC. Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada.

Our Vision: For every person to feel at home. This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident is the focus of all our endeavours. As the Assistant General Manager, you are responsible for providing day-to-day operational support.

This includes an understanding of finance, occupancy, resident support, employee/labour relations, as well as relationship building with our support services team. Responsibilities Establish and maintain positive relationships with residents, their families, and employees. Assume responsibility for achieving occupancy goals.

Ensure orientation programs for new residents are conducted. Assess the needs of residents on admission and as required thereafter, assisting in making recommendations to residents, families, or staff to promote resident independence and a smooth transition. Ensure appropriate transfer and discharge of residents according to terms as set out in the Agreement.

Develop and maintain positive public relations with residents, their families, and the community, promoting the site in the community. Ensure that all receivables are collected on time and that bank deposits are made regularly. Assure the provision of high-quality resident services.

Ensure effective performance of all departments through coaching and mentorship. Operate within budget, maintain operating records, and ensure effective use of resources. Maintain compliance with resident, personnel, and financial records according to provincial legislation.

Ensure upkeep of the physical building and grounds maintenance meets standards. Ensure compliance with all governmental legislation and Optima Living policies and procedures, including all aspects of health and safety. Review, respond, and act where necessary on all reports of inspection authorities.

Onboard, mentor, and supervise all department managers and conduct regular staff meetings. Produce reports as needed by support services. Conduct annual performance reviews for department managers and ensure departmental managers complete annual performance reviews for their team.

Ensure appropriate marketing, advertising, and public relations activities are coordinated to maintain a positive image in the community. Meet with prospective residents and their families, conducting tours in the absence of the marketing manager and/or marketing assistant. Assume on-call responsibility and delegate as required.

Attend and participate in regional general manager meetings. Comply with the Occupational Health and Safety Act, Workplace Safety and Insurance Act, and Workplace Hazardous Material Information System, including recognizing health and safety hazards, reporting incidents, fulfilling responsibilities under the applicable legislation, and participating in in-services and fire drills. Other duties as assigned to support operational requirements.

Qualifications and Experience Minimum (5) five years of experience in property management. Completion of a diploma or degree program in healthcare administration/long-term care or hospitality. Experience in a residential care setting is preferred.

Experience in a unionized environment is preferred. Completion of CPR and First Aid is an asset. Exceptional interpersonal skills with peers, residents, visitors, and operational partners.

Superior organizational skills with the ability to handle multi-resident requests. Superior oral and written communication skills. Demonstrate the ability to prioritize and problem-solve.

Conditions of Employment Clear Police Information Check. Clear Vulnerable Sector Check. J-18808-Ljbffr