AVP, Claims Experience and Strategic Execution

Full Time

The Co-operators Group

AVP, Claims Experience and Strategic Execution The Opportunity: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities. Our Claims team aspires to create peace of mind for our clients and our communities.

Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients. The Associate Vice President (AVP) of Claims Experience and Strategic Execution will champion and guide national Property and Casualty (P&C) insurance strategic claims transformational initiatives and motivationally empower success across their portfolio of claims leaders. Embracing an enthusiasm for program and project excellence, they will oversee strategic Claims program roadmaps, governance, success metrics, program delivery, communications, and learning.

Working collaboratively across Claims leadership, the AVP, Claims Experience and Strategic Execution will perpetually strive to accelerate the pace of change within Claims and position the organization as the industry leader in Claims client experience. How you will create impact: Providing strategic leadership and oversight to the overall Claims strategy, continually optimizing the structure and practices to guide program oversight, developing and executing program governance strategy and operating framework, and acting as a key strategic contributor and decision-maker in program governance and execution. Overseeing the strategic prioritization of the Claims project portfolio is situated optimally for integration to the broader Claims strategy, enterprise strategies, Claims operational priorities, and insurance regulatory requirements/changes. Creating alignment and excitement for the successful execution of the Claims strategy including translating program vision into program scopes, schedules, executables, budget, change management, learning and communication plans.

Building strong partnerships within Claims, with business stakeholders, within the enterprise Project Management Office, Finance, IT and Business Intelligence. Identifying gaps and opportunities, prioritizing, and facilitating proactively resolutions to program issues and possible challenges that may arise between dependencies and initiatives within and outside of Claims. Guiding the successful execution of project integrations, process improvements, and deliveries across Claims project management, change management, learning, communications, and process improvement teams. Leading and engaging your teams to deliver strategic objectives through effective coaching and mentoring, identifying and developing emerging talent, and fostering an innovative, collaborative, and agile culture.

How you will succeed: You initiate new strategies to capitalize on opportunities and lead the implementation of organizational change. You integrate complex information to identify solutions or solve problems and apply a strategic mindset to adjust business plans. You foster innovation and continuous improvement with a focus on client experience. You create a high-performance culture through alignment of your team’s work with organizational goals and successfully convey messages with a sense of positive advocacy.

You develop others to ensure the evolving needs of the organization will be met and build effective relationships to achieve key business objectives. To join our team: You have 7-10 years of experience in strategic program management and/or leading complex project management initiatives. You have a post-secondary degree in a related discipline. Holding or pursuing an MBA is an asset.

You have a strong knowledge of project management principles and delivery. Holding or pursuing a Project Management, Change Management, Lean or related certification is an asset. You have working experience with P&C insurance sector; including knowledge of claims operations and/or claims service delivery. You have financial acumen, including experience with budgeting, forecasting, project/program estimation and reporting.

You are an experienced people leader, well-skilled at empowering and developing capabilities across a team. Proficiency in English is essential to the main duties in this role, including servicing and communicating primarily with majority non-francophone clients, groups, teams. Drafting complex English documents and preparing daily reports for anglophone leaders. The essential non-French duties are not assignable to adjacent or other team members.

What you need to know: You will travel occasionally. As a leader, strict confidentiality is required with respect to sensitive matters and employees’ personal information. You will be subject to a Criminal Record and Consumer History background check as a condition of employment, in the event you are the successful candidate. What’s in it for you?.

Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community.

A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.