BDC/ JUNIOR SERVICE ADVISOR

Job Description

<h3>Job Description</h3><p>Job Description<p><p></p><p></p><p>Looking for a <strong>high-paying job in Cranbrook</strong> with a top employer? Join<strong> Cranbrook Toyota</strong>, part of <strong>Trotman Auto Group</strong>, recognized as one of <strong>the best places to work in Cranbrook</strong>!</p><p><strong>Why Work With Us?</strong></p><p>At Cranbrook Toyota, we’re not just selling and servicing cars – we’re delivering <strong>exceptional customer experiences</strong>. As a<strong> Service Appointment Coordinator</strong>, you&#39;ll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!</p><p><strong>What We Offer:</strong></p><p>✅ A rewarding career with a <strong>top automotive group in BC</strong><br />✅ Competitive salary & benefits<br />✅ A supportive and innovative workplace culture</p><p>✅ Career Growth and Development</p><p><strong>Who We’re Looking For:</strong></p><p>✔ Strong background in <strong>customer service</strong>, with the ability to handle customer inquiries, resolve issues, and ensure a positive customer experience.<br />✔ 2+ years experience in a fast-paced scheduling, reservations or logistics coordination in a managerial position</p><p>✔ Motivated to <strong>grow in a fast-paced environment</strong></p><p>✔ BC Class 5 driver&#39;s license with a clean abstract.</p><p>✔ Confidence on the phone, positive attitude and desire to exceed customer expectations</p><p><strong>Schedule:</strong> Full-Time; Mon-Fri</p><p><strong>Compensation</strong>: $60,000-$72,000/yr<strong><br><br></strong></p><p><strong>What your day will look like:</strong></p><p><strong>Customer Service Excellence:</strong> Lead by example in delivering outstanding service with a positive attitude and professionalism. Support and mentor your team to ensure they provide the same level of excellence.</p><p><strong>Appointment Scheduling:</strong> Oversee the use of Dealer Management Systems(PBS, Reynolds) to efficiently schedule future service appointments via outbound calls, texts, and emails. Ensure your team follows best practices in booking appointments.</p><p><strong>Communication:</strong> Manage and supervise the handling of customer requests through phone, email, and text. Ensure accurate information collection and effective communication by your team.</p><p><strong>Follow-Up:</strong> Ensure prompt addressing of service inquiries, conduct after-service follow-ups, share feedback with relevant parties, and document notes. Train your team to maintain high standards in follow-up procedures.</p><p><strong>Team Management:</strong> Provide leadership and support to your team and the service department in all aspects of business development. Foster a collaborative and productive work environment.</p><p> <strong>Apply Now</strong> and take the next step in your career! Join one of Canada’s Best Managed Companies.</p><p><em> </em></p><p><em>Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.</em></p><p><strong>#INDHIGH</strong></p><br /><p><br /></p></p></p>