Bilingual Account Service Representative…

Full Time
  • Full Time
  • Calgary

Website BilingualOne

Bilingual Account Service Representative

Position: Permanent, Fully Onsite

Salary: $55,000/year(plus LTD, quarterly bonus program+ 100% paid benefits)

Hours: Monday to Friday,9:00 am –6 pm(MST)

Start Date: ASAP

Perks:

• Quarterly basis bonus program
• 100 % paid benefits
• Pension plan
• Growth opportunities, matched RRSP contribution
• 2 weeks paid vacation
• Tenured team, friendly family feel

Job Description:

DUTIES AND RESPONSIBILITIES:

• Oversee EDI transactions on behalf of the client and customer
• Computer entry of customer orders
• Take order desk calls
• Advise and enforce client minimum order quantity guidelines
• Advise and enforce order increments to ensure desired quantity is ordered based on client requirements Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required
• Maintain current knowledge of client promotional deals and advise customers accordingly
• Advise and enforce pay terms by client as required
• Handle customer inquiries regarding delivery status of orders
• Provide proof of delivery
• Enter customer complaints into call management system to record all details pertaining to the complaint
• Resolves customer problems and complaints
• Provide client return guideline information to customers
• Convey back order information on behalf of client to their customers at time of order placement Provide client with a copy of the returns processed in the system
• Edit and enter customer returns once authorization has been received and process a credit as required Communicate daily with clients to provide information as requested
• Maintain and verify inventory and forward to clients
• Process client claims with carriers for any damages or loss while in transit to the customer
• Responsible for verification of daily sales equal to sales transmitted to each client
• Cover for other ASRs during their absence or as required
• Update management with any client updates and requests
• Enters and maintains contract and deals on behalf of the client if required
• Sorts and files documentation as required
• Performs on-going training as required

Source

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