Bilingual Customer Service Representative – Insurance

Job Description

<b>Start Date: January 12, 2026<br></b>
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<b>Bilingual Customer Service Representative – Insurance</b><br>
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Exciting 6-month hybrid opportunity in the insurance industry for bilingual professionals skilled in customer service and problem-solving. Support group benefits in a dynamic contact center setting across multiple Canadian locations. Flexible shifts, strong team culture, and potential for permanent conversion.<br>
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<b>What is in it for you:</b><b><br></b>
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<br>• Hourly salary of $24.96.<br>
<br>• Hybrid model: Work on-site Tuesdays, Wednesdays, and Thursdays, with the option to work remotely on Mondays and Fridays.<br>
<br>• Candidates may also choose to work full-time in the office, if preferred.<br>
<br>• Standard schedule: 37.5 hours per week, full-time position.<br>
<br>• Shift times vary between 9:00 AM and 9:00 PM AST, Monday to Friday, with rotating weekly schedules to accommodate clients across Canadian time zones.<br>
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<b>Training schedule:</b><b><br></b>
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<br>• Training lasts 9 weeks, including a nesting period.<br>
<br>• Training hours are from 9:00 AM to 5:00 PM AST, Monday to Friday.<br>
<br>• Following training, candidates transition to regular rotating shift schedules.<br>
<br>• Candidates must be available to attend on-site on a Monday to pick up equipment before training begins.<br>
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<b>Responsibilities:</b><b><br></b>
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<br>• Respond to a high volume of inbound calls (approximately 50 per day) from internal and external clients.<br>
<br>• Provide accurate and timely information regarding group insurance plans, products, and services.<br>
<br>• Navigate multiple systems and tools to research and resolve client inquiries efficiently.<br>
<br>• Demonstrate empathy, professionalism, and excellent interpersonal skills during every interaction.<br>
<br>• Collaborate with team members and maintain a positive, customer-first attitude.<br>
<br>• Participate actively in a 9-week paid training program (including nesting period) to ensure success.<br>
<br>• Maintain a secure, private, and distraction-free remote workspace as part of hybrid setup.<br>
<br>• Adhere to rotating weekly schedules to support clients in various time zones across Canada.<br>
<br>• Follow confidentiality protocols and data protection practices in every aspect of the role.<br>
<br>• Meet key performance indicators and contribute to a high-performing, inclusive team.<br>
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<b>What you will need to succeed:</b><b><br></b>
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<br>• High school diploma required. Post-secondary education is considered an asset.<br>
<br>• 1+ year of experience in customer service, preferably in a contact center, retail, or service industry.<br>
<br>• Comfortable working in a fast-paced, changing environment.<br>
<br>• Excellent problem-solving and decision-making abilities.<br>
<br>• Strong communication and interpersonal skills.<br>
<br>• Demonstrated ability to learn and apply new information quickly.<br>
<br>• Familiarity with Microsoft Office applications (Outlook, Teams, etc.) and multitasking across systems.<br>
<br>• Experience in insurance, group benefits, or financial services is a strong asset.<br>
<br>• Previous experience using Salesforce is considered an advantage.<br>
<br>• Bilingual in English and French to support clients in both languages.<br>
<br>• Excellent written and verbal communication skills.<br>
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<b>Why Recruit Action?</b><b><br></b>
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Recruit Action (agency permit: AP provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.<br>
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