Bilingual Customer Support Representative
Aplin
Richmond Hill
Job Description
Bilingual (English/French) Customer Support Representative Richmond Hill, ON Permanent, On-Site Up to $50K + BenefitsOur client, a well-established and growing organization based in Richmond Hill, ON, is expanding its Customer Service team! They're seeking a Bilingual (English & French) Customer Service Representative who enjoys solving problems, supporting customers, and working with technology in a fast-paced, collaborative environment.
Why You'll Love This Role
- Competitive salary up to $50K, plus vacation time and comprehensive health & dental benefits
- Permanent, full-time position with long-term growth potential
- On-site in a modern Richmond Hill office with a supportive team environment
- Respond to member inquiries via phone, email, and ticketing system in both French and English
- Process membership requests, updates, and cancellations accurately
- Manage and verify documentation to support rebate eligibility transfers
- Maintain and update member records in the CRM system, ensuring all information is current
- Handle deposit or cancellation disputes, escalating complex cases when appropriate
- Monitor shared inboxes, ensuring timely and professional follow-ups
- Generate reports and identify opportunities for process improvement
- Provide basic IT hardware and software support (training provided) to assist members effectively
- Bilingual proficiency in English and French (mandatory)
- 1-2 years of customer service experience, preferably in a technical, membership, or administrative environment
- Strong interest or experience in IT hardware and/or software support
- Working knowledge of Microsoft Office Suite
- Experience using CRM or ticketing platforms (asset)
- Excellent communication, organization, and problem-solving skills
How to Apply
Ready to start your career as a Bilingual Customer Support Representative at Aplin?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Aplin in Richmond Hill.
Is this a remote position?▼
This appears to be an on-site role in Richmond Hill.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.
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