Bilingual/Mandarin Patient Coordinator

  • Full Time
  • Burnaby

R.Medy Aesthetic Burnaby

We are looking for a passionate individual to join our Patient Coordinator team at the Rmedy Aesthetic Centre at Burnaby. BC

Are you a dynamic and hardworking individual with a passion for the beauty and medical industry?. Do you have experience in the customer service field and a desire to take on a rewarding and exciting role as a Patient Coordinator?

If so, we want you to be a part of our amazing team at Rmedy Aesthetic Centre at Burnaby!

Rmedy Aesthetic Centre is located at Metrotown, the heart of Burnaby.

Since 2022 Rmedy Aesthetic is committed to continuous improvements and setting benchmarks for excellence of treatments and services. At Rmedy, our Patient Coordinator plays an integral role in providing Five-star Customer Service to our patients. We are seeking a Bilingual (English and Mandarin) representative for a Full-time (up to 40 hours) position .

You will serve as the first point of contact for our patients, ensuring the highest level of patient satisfaction.

Main Duties and Responsibilities

Customer Service:
Answer phone calls and reply to customer emails with a keen understanding of aesthetic procedures.
Create a file for each new customer and update existing customer files.
Book customer appointments and manage the appointment calendar.
Collecting customer information for future follow-ups.
Answering general inquiries on the phone about the treatment and products available.
Staying informed about product and service information updates. Identifying sales opportunities, making product/service recommendations.
Reply customer’s message in a timely manner on different platforms, Wechat, Facebook, Instagram , live chat etc.

Ideal candidate should have:
Excellent customer service, people-oriented and experienced in rapport building.
Ability to process information well with excellent communication and active listening skills.
Excellent time management, ability to multitask, prioritize, and manage time effectively.
Responding to customer complaints and inquiries quickly and efficiently.
Ability to upsell and promote the services and products.
High school diploma is mandatory, training in secretarial/office systems would be an asset.
Proficiency in Microsoft Office Suite.
At least 1 year of experience in a similar role or customer service industry would be an asset.
Knowledge of MINDBODY or similar software would be an asset.

_ Join Our Team at Rmedy Aesthetic Centre _

Rmedy Aesthetic Centre is a physician directed cosmetic clinic with high level of customer service focus. With state of the art technology and a wealth of experience and knowledge, Rmedy Aesthetic Centre at Burnaby is THE non-surgical solution to all things cosmetic.

We know that you have choices!. We have honed and perfected our anti-aging strategies to provide our patients with their ideal outcomes.

Job Types: Full-time, Part-time

Pay: $22.00-$25.00 per hour

Commuter benefits
Dental care
Extended health care
On-site parking
8 hour shift

Ability to commute/relocate:
Vancouver, BC V5Z 1H2: reliably commute or plan to relocate before starting work (preferred)

Customer Service & Patient Registrars: 1 year (preferred)

Mandarin/Chinese (preferred)

Work Location: In person