Business Operations Analyst

Full Time

Critical Mass

At Critical Mass, the Operations team is a global team managing staffing and payroll levels as measured against revenue projections. The team collaborates across client and internal teams to understand the staffing and utilization needs of more than 1,000 staff to achieve revenue projections for the agency. As the Business Operations Analyst you will work directly with our VP of Global Business Analytics to ensure accuracy and efficiency in the day to day reporting and requests of the operations team.As a Business Operations Analyst you are looking for an opportunity to learn and grow in an analytics and financial space. This role will be a part of our Trailhead program, which is Critical Mass’ investment and dedication to supporting emerging talent.

When you join you will embark on a custom-built learning journey to understand what we do, who we are, and how we make award-winning work with our clients. Our goal is to integrate you into the amazing work we do here at Critical Mass, and support you as part of the team to grow your career with us You Will: Analyze costs against revenue projections Ensure data collected is tracked and appropriately allocated Look for trends in data that provide opportunity for improvement for the agency Collaborate with Ops and Talent teams to aid in the management of payroll costs and agency data Research of market trends across various global office locations You Have: Deep knowledge of Excel and the capabilities included such as macros, formulas and reporting Desire to learn and develop new ways of visualizing data Strong attention to detail and problem-solving skills Time management skills to ensure timely and accurate deliverables High level communication and collaboration skills 0-2 years hands on analytics or finance experience either through employment or university Critical Mass’ In Office Work Expectations: The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible Our Trailhead Talent is the future of our organization, and we want to set you up for long-term success. In an effort to do so, we’d like to establish the expectation that you plan to work from the local office 4 days a week. The ask stems from our want to: Strengthen opportunity for continuous learning Improve collaboration and team relationships Increase employee engagement Facilitate strong mentorship relationships This model balances the need for individual flexibility while maintaining the relentless customer focus, we provide at CM.

We understand that not everyone may feel comfortable with this expectation so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly. If you have questions, you can email: .