Care Coordinator

Full Time

Hero Home Care

Hero Home Care is seeking an experienced scheduler or customer service rep to join our Care Support team at Hero Central in the role of Care Coordinator. As a Care Coordinator you will work closely with our Care Managers to provide high quality services to our customers and caregivers. You will play an active role in coordination of services including scheduling, phone and email inquiries, reporting, documentation, and records management. At Hero Home Care our focus is on valuing members of our community by creating Happy Humans and Healthy Communities Communication: Listens to others and communicates in an effective manner (both written and verbal).

Accountability & Dependability: Takes personal responsibility for the quality and timeliness of work, and achieves results with little oversight. Attention to Detail: Diligently attends to details and pursues quality in accomplishing tasks. Teamwork: Promotes cooperation and commitment with a team to achieve goals and deliverables. Decision Making & Problem Solving: Makes timely, informed decisions and resolves difficult or complicated challenges when they arise.

Technical & Professional Skills: Demonstrates a clear understanding and capabilities of the skills required to be successful in the role. Position Requirements: 2 years’ experience as a scheduler or customer service role Previous administrative or scheduling experience in health or community services Able to work one weekend day per week Able to work a minimum of 2 evening on-call shifts per week and 2 statutory holidays per year JOB DETAILS LOCATIONS: EMPLOYMENT TYPE: Full-time, Permanent SCHEDULE Tuesday to Saturday or Sunday to Thursday Weekend and Evening on call (on rotation) COMPENSATION: $45,000 – $50,000 BENEFITS: Extended health benefits Lifestyle spending account Team performance bonuses Access to a company vehicle