Carrier Relations Manager

Job Description

<p>Metro Supply Chain is a strategic supply chain solutions partner to some of the world's fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada's largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada's Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.</p><p><br></p><p><b>SUMMARY </b></p><p>Reporting to the Director - Transportation Network Strategy, the Carrier Manager is responsible for developing and maintaining strong relationships with transportation carriers to ensure optimal service, cost efficiency, and compliance within a Third-Party Logistics (3PL) environment. This role oversees carrier procurement, performance management, and strategic alignment with business objectives, ensuring capacity availability and competitive pricing across multiple transportation modes.<b> </b></p><p><br></p><p><b>RESPONSIBILITIES </b></p><ul><li>Lead carrier sourcing initiatives, including RFPs and contract negotiations for TL, LTL, intermodal, and parcel services.</li><li>Secure competitive rates and capacity to meet customer and operational requirements.</li><li>Maintain a balanced carrier portfolio to mitigate risk and ensure service reliability.</li><li>Build and sustain strong partnerships with carriers to foster collaboration and continuous improvement.</li><li>Act as the primary point of contact for carrier escalations and issue resolution.</li><li>Conduct regular business reviews with carriers to assess performance and strategic alignment.</li><li>Track and analyze carrier KPIs (on-time delivery, claims ratio, cost performance).</li><li>Ensure carriers comply with contractual obligations, safety standards, and regulatory requirements.</li><li>Implement corrective actions for underperforming carriers and drive improvement plans.</li><li>Collaborate with internal teams to align carrier strategies with network optimization goals.</li><li>Identify opportunities for cost savings, service enhancements, and capacity improvements.</li><li>Stay informed on market trends and proactively adjust carrier strategies to maintain competitiveness.</li></ul><p><br></p><p><b>EDUCATION </b></p><ul><li>Bachelor's degree in Supply chain, Logistics, Business, or related field.</li></ul><p><b> </b></p><p><b>EXPERIENCE </b></p><ul><li>5+ years in transportation management, carrier relations, or procurement (preferably in a 3PL environment).</li><li>Strong knowledge of TL, LTL, intermodal, and parcel markets.</li><li>Excellent negotiation and relationship management skills.</li><li>Proficiency in TMS platforms and data analysis tools.</li><li>Strong leadership and communication abilities.</li><li>Experience with freight procurement technology and market benchmarking tools.</li><li>Knowledge of regulatory compliance and carrier safety standards</li></ul><p><br></p><p><b>ASSETS</b></p><ul><li>Strategic thinker with strong analytical skills.</li><li>Ability to thrive in a fast-paced, dynamic environment.</li><li>Collaborative and results-driven mindset.</li></ul><p><br></p><p><b>Why Join Us</b></p><ul><li>Work in an environment where safety is our first priority</li><li>The opportunity to build a career with a growing company</li><li>Medical, dental, and vision coverage for you and your family</li><li>Life and disability insurance</li><li>Wellness programs to support your family's well-being</li><li>A Retirement Savings Program with a company match</li><li>Company team wear allowance</li><li>Employee Appreciation Day</li><li>Company sponsored social events</li><li>Community volunteering</li></ul><p></p>