Chief Operating Officer

Humans of HR is an upcoming boutique recruitment agency in Vancouver and is very quickly becoming the go-to agency for hiring and placement of skilled Professionals. Combined with our vast network and extraordinary customer-centric approach, we are the obvious choice in helping you find your next home. Imagine a destination where vibrant energy meets a sense of community, where every day brings new opportunities to connect, engage, and thrive.

Our client, a premier hospitality organization in the beautiful Greater Vancouver area, is seeking a visionary Chief Operating Officer (COO) to lead and elevate their dynamic, multifaceted facility. This is a prestigious organization, offering an unparalleled experience. As COO, you’ll be the driving force behind seamless operations, collaborating closely with the GM/CEO to ensure everything runs smoothly.

You’ll also craft innovative, long-term strategies that enhance the guest experience and elevate the community. Key Responsibilities: Oversee the day-to-day operations of various departments Conduct regular facility inspections to ensure maintenance, cleanliness, safety, and operational standards are met. Manage the financial health of the Operations department by overseeing budgets, cost controls, and financial planning.

Ensure monthly and yearly financial goals are achieved, and approve bi-weekly payroll. Direct procurement, asset management, and capital planning to optimize resource utilization. Plan and manage staffing schedules, address long-term staffing needs, and monitor labor costs.

Lead the recruitment, training, and management of operations staff, fostering a culture of excellence and continuous improvement. Provide mentorship and coaching to ensure team members meet service standards and organizational goals. Maintain strong relationships with stakeholders and regularly present strategic updates to the Board of Directors.

Ensure exceptional service for members and guests, addressing their needs promptly and professionally. Leverage feedback to enhance operations and boost member satisfaction. What You’ll Need: A minimum of 7 years in senior managerial positions, preferably within private organizations, recreation, or hospitality.

Proven experience managing multiple facilities and large, diverse teams. Strong project and financial management skills. Your own transportation (due to the location).

Willingness to obtain a Police Information Check with a vulnerable sector search. Bonus Points: Engineering experience – though not a deal-breaker, it’s definitely a plus. A knack for fitting in with and enhancing the culture of the Senior Leadership team.

Experience with board-level interactions – an asset, but not essential. A visionary mindset with a hands-on approach to tasks, big or small. Perks & Benefits: Comprehensive benefits packages for full-time employees.

Employer Contribution Matching Pension Plan. Access to in-house staff meal program. Free on-site parking.

Staff events, generous recognition, and so much more At Humans of HR, we support the development and growth of our candidates to reach their full potential. If you are thinking about your next career move and the above role is just the right fit, please send us your resume along with a cover letter in confidence and one of our consultants will be in touch for a confidential discussion.