Claims Manager

Are you looking for a great place to build a career?. Pathfind’s Calgary -based insurance company is seeking a Claims Manager. For over 60 years, our client has provided home, auto, farm, church, and commercial insurance in the province of Alberta.

The client is an ambitious, growing company looking for people with the desire, ability, and experience to provide excellent customer service and product knowledge to our clients. What We Offer?. Competitive salary An annual Bonus program A group benefits package fully paid for by the company A group RSP with a company providing matching contributions Training and career development opportunities Work-life balance, with a 35-hour workweek A hybrid work environment for claims positions (only one day in-office a week) Competitive Vacation and Holiday benefits Paid Sick time and Personal Days benefits Recognition program for employees Job Summary The Claims Manager contributes to the company’s goal of delivering an exceptional and consistent claims service experience by supporting staff examiners within the claims team in a leadership capacity.

The incumbent is also responsible for actively handling very complex losses, liability & litigation management that are above the current experience of the team members. Job Responsibilities Determine and delegate claims settlement authority to claims representatives. Identify strategic opportunities based on financial analysis, projections, cost/benefit identification, and analysis.

Provide support, guidance, leadership, and motivation to promote maximum performance. Responsible for preparing claims reporting and analysis consistent with defined processes. Provide technical guidance to staff on claim investigation, reserving evaluation, and resolution of claims.

Evaluate, handle, and adjust assigned property or other claims from members and other claimants while managing both litigated and non-litigated complex general liability. Conduct annual plan and claims budget preparation under guidance provided by leadership. Operates the entire claims servicing unit, including but not limited to bodily injury, residential property, small to medium-sized farm exposures and all commercial risks, Ensures all claims appraisals, investigations, verifiable damage, policy interpretation, and final settlements are appropriate for the loss.

Attend mediations, arbitrations, pre-trial conferences, and other legal attendance as required. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Remain current and knowledgeable of legislative changes and trends in the insurance industry.

Knowledge, Skills, and Experience 10 years of progressive insurance adjusting experience (preferably with Multi-line Experience) and 3 years of previous insurance leadership experience preferred. Chartered Insurance Professional (CIP) Designation. Practical claims service skills, including empathy and concern for our customers Excellent investigative, analytical, and communication skills, both written and oral Highly proficient in time management and organizational skills, with the ability to prioritize work in a fast-paced, changing environment.

Excellent knowledge of habitational, farm, and commercial policies Knowledge of medical and legal terminology Exceptional advanced Negotiation skills. Working Conditions or Special Circumstances The work schedule is generally Monday-Friday, 7 hours per day. Following training, there may be an option for a hybrid work schedule that allows employees to work from home on some days each week.

Work interruption can be frequent in meeting the needs of clients and fellow team members. Pathfind is a full-service Talent Management firm offering professional services in Search, Leadership Coaching, and Career Transition/Outplacement. We are a proud partner of Career Partners International.

The successful candidate must have legal authorization to work in Canada full-time for any employer. While we appreciate the interest of all applicants, only those selected for an interview will be contacted.