Client Service Representative-C0778

Job Description

London, Ontario is a growing and vibrant city. Our municipality is home to almost 500,000 residents, and welcomes all to live, work and play. Our employees take pride in working for a well-run city that offers exceptional amenities, services and programs for our residents. Londoners love our urban trails, outdoor parks and events, recreation programs and our thriving arts, music and culture scene!

The City of London has implemented the Anti-Racism and Anti-Oppression (ARAO) division with the mandate to create and sustain action-focused, positive, and lasting systemic change in the City of London so that race or membership in an equity-denied group does not predict one’s access to opportunities or ability to engage whole heartedly in the London community. To learn more about The City of London’s commitment to Anti-Racism and Anti-Oppression, visit the ARAO website.

Title: Client Service Representative-C0778

Job Close Date: Feb 13, 2026

File Number: 3396

Employee Group: Local 101

Service Area: Social and Health Development

Division: Life Stabilization

Job Type: Full-Time Temporary (up to 1 year)

# of Openings: 2

Summary of Duties

Reporting to a Manager or designate, the Customer Service Representative performs a variety of customer service, reception and support duties within the Service Area.

Work Performed

• Provides excellent customer service to clients and program participants and other members of the public accessing services.
• Utilizes client screening, appointment booking and other scheduling systems to collect client information, verify client/participant arrival to staff and assist in prioritizing and addressing customer needs. Assigns applicants to appropriate meeting space and provides other similar customer service support using established procedures. Contacts staff and managers as necessary related to appointment or to assist in addressing customer service needs within established procedures.
• Maintains ongoing working knowledge of social services available within the Service Areas and the community.
• Provides information and general referral information about available services to participants in person, via mail or by phone.
• May distribute cheques to correct payees in accordance with established procedures; distributes purchase vouchers, bus tickets and miscellaneous items to participants within designated customer service and resource areas.
• Obtains and communicates prescribed information with participants or their representative concerning questions related to their eligibility, entitlement, and/or employment matters using data bases or other technology-based systems. Takes messages, provides basic routine information in response to inquiries, and relays messages to appropriate staff.
• Provides support or information on use of computers and copiers/fax machines in designated resource areas to participants and general public. Receives information and documentation and routes to appropriate staff for action.
• Reviews and transcribes agency invoices or other records into provincial or other database systems.
• Updates and documents into provincial database information obtained from agency invoices relating to participant contact/progress.
• Performs clerical duties such as processing invoices, compiling basic statistical data, filing, sorting, record keeping, and handling mail.
• Operates standard office equipment.
• Performs related duties as assigned.

Qualifications

Completion of a one-year program in office administration, business or human services.

Experience

Six months of related customer service experience working with the public.

Specialized Training & Licenses

Skills and abilities in the following areas are necessary:

• Basic computer skills with knowledge of spreadsheets and word processing.
• Keyboarding speed of 50 w.p.m. is required.
• Demonstrated customer service skills, and the ability to work with all members of the public.

Compensation & Other Information

$43,779 - $64,094 (Level 7)

This posting is for 2 temporary full-time positions being filled on a temporary full-time basis for up to 2 years.

Current hours of Work: Monday - Friday from 8:30 a.m. to 4:30 p.m.

Work Arrangement: Hybrid. Subject to change in accordance with business requirements.

These hours of work are subject to change in accordance with the Collective Agreement and may include evening hours and Saturdays.

Police Record Check

The successful candidate will be required to complete a Criminal Record Check.

As an inclusive employer, we are committed to providing a fully accessible recruitment process. Please contact us at any time during the recruitment process and let us know what accessible supports you may need.