Community Leasing Coordinator - Temporary

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>Let us welcome you home at Laurel Heights in Edmonton, AB.</strong></p><p>Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. </p><p>Our Vision: For every person to feel at home. </p><p>This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours. </p><p>As the Community Leasing Coordinator, you are responsible for building meaningful relationships with seniors in the community, while respecting their dignity towards decision making and navigating relationships with their families. </p><p><strong>Responsibilities </strong></p><ul><li>Connect with prospective seniors through engaging senior centres, clubs, health and wellness centres, business associations, and direct marketing efforts in the community.</li><li>Support qualifying seniors to determine if our community is the best fit for them. </li><li>Invite qualifying seniors and their families for scheduled tours conducted while respectfully ensuring safety, security and ensuring infectious controls are met.</li><li>Regularly stay in touch with prospective residents leveraging state of the art seniors CRM platform, Sherpa. </li><li>Manage lead sources via telephone, walk-ins, email, social media, and home visits. </li><li>Support the General Manager with preparation of lease documentation prior to move-in.</li><li>Assist with coordination of pre-arrival and welcome package. </li><li>Accountable for regular resident follow ups, post move in leveraging Optima’s proprietary Live with Us Platform.  </li><li>Support ongoing resident engagement.</li><li>Accurately track and maintain data on incentives, referrals, refunds, advertising, promotions, outreach events, and resident stories. </li><li>Liaise with marketing. </li><li>Provide leasing and marketing reports as required. </li><li>Other duties as assigned to support operational requirements. </li></ul><p><strong>Qualifications and Experience </strong></p><ul><li>Minimum of 2 years residential leasing experience.</li><li>Experience in an aging adult setting is preferred. </li><li>Valid provincial driver&#39;s license required.</li><li>Completion of CPR and First Aid is an asset.</li><li>Exceptional interpersonal skills with peers, residents, visitors and operational partners. </li><li>Superior organizational skills with the ability to handle multi-resident requests.</li><li>Strong sense of ethics and the ability to handle sensitive information with tact and discretion. </li><li>Superior oral and written communication skills, fluently in English.   </li><li>Demonstrate the ability to prioritize and problem-solve. </li><li>Ability to work flexible hours (evenings and weekends). </li><li>Strong computer literacy including effective working skills with Microsoft 360, WelcomeHome, Yardi, and OneDay. </li></ul><p><strong>Conditions of Employment </strong></p><ul><li>Clear Police Information Check </li><li>Clear Vulnerable Sector Check</li></ul><p></p><p>Powered by JazzHR</p><p>O7UeKgfXUG</p></p></p>