Corporate Instructor - Support Analyst - Health Records/Information Services - Regular Part-Tim[...]

Job Description

Overview

Responsibilities include training of corporate applications and systems using online learning materials, in-class and individual support sessions based on role/workflow needs; providing rounding in all areas of the hospital as required to support end users with corporate applications; preparing/developing training class material and online self-training content to support corporate initiatives for various roles (physicians, nurses, unit coordinators, clerical/administrative staff) using online material/eLearning software and digital tools; training materials will meet objectives of the targeted audiences/initiative including job aids and reference materials; using various tools, resources, media design software and Learning Management Systems (LMS); identifying evaluation tools to meet training objectives; understanding client needs through workflow analysis of various roles to aid in preparation of training classes and content development; meeting with clients to determine training requirements for in-class or online learning sessions/modules; documenting client requirements/scope, preparing estimated resource effort and timelines to fulfill client requests for training material; preparing and completing User Acceptance testing, obtaining approvals; reviewing and preparing reports with survey results; setting up system IDs/accounts; utilizing IT ticketing system to triage support calls; working with team to maintain/revise common training material; developing/revising training material products including scripts, manuals and video sessions for classroom and electronic learning formats; working closely with Information Services and other teams across hospital for training needs of corporate systems; preparing status reports, management updates, survey reports and support analysis; other material design duties as assigned.

Responsibilities

• Training of corporate applications and systems; training is conducted using online learning materials, in-class and individual support sessions based on role/workflow needs
• Training support conducted via in-class, via email, phone
• Provide rounding in all areas of hospital as required supporting end users with corporate applications
• Prepare/develop training class material, training content for online self-training sessions to support corporate initiatives for various role requirements such as physicians, nurses, unit coordinators, clerical/administrative staff (using online material/elearning software and digital tools)
• Training materials will meet objectives of the targeted audiences/initiative including job aids and reference materials
• Use various tools, resources, media design software and Learning Management Systems (LMS)
• Identify evaluation tools to meet training objectives
• Understand client needs through work flow analysis of various roles to aid in the preparation of training classes and content development
• Meet with Clients to determine training requirements, for in class or online learning sessions/modules
• Document Client requirement/scope, prepare estimated resource effort and timelines to fulfill client request for training material
• Prepare and complete User Acceptance training testing, obtain approvals
• Review and prepare report with survey results
• Set up system ID’s/accounts
• Utilize IT ticketing system to triage support calls.
• Work with team to maintain/revise common training material
• Develop/revise training material products, including scripts, manuals and video sessions for classroom and electronic learning formats
• Work closely with Information Services and other various teams across hospital for training needs of corporate systems
• Prepare status reports, management updates, survey reports and support analysis.
• Other material design duties as assigned

Qualifications/Skills

• 2-5 years minimum experience
• Experience preparing learning based materials and training approaches
• Excellent time management skills
• Work well independently
• Experience with multimedia technology and authoring tools
• Experience with corporate systems and applications such as Patient registration system, Electronic patient record (EPR/Sunnycare), CCIS, BMS, GRASP, e-discharge, Sovera, etc
• Proficient in Powerpoint, excel, generating reports
• Ability to work collaboratively within a team environment
• Demonstrates strong trouble shooting ability
• Strong speaking, communication and presentation skills
• Strong computer skills, analytical, generate reports
• Excellent communication and written skills (reports, briefing notes, presentations)
• Strong organizational and problem solving skills
• Familiarity with medical terminology
• Experience in adult education and knowledge of principles, an asset
• Adult teaching and training certification required