Customer Account Manager

Reporting to the Manager, Sales & Service, the Customer Account Manager 2 (CAM2) is responsible for selling the AgriBusiness product and service offerings to selected customers within a geographical area with the goal of growing product margin. The CAM2 will work directly with customers to provide ongoing customer service and continually develop and understand their business needs. The CAM2 will work to foster and grow sales by providing ideas, customer service, and cross selling UFA solutions that enables the customers’ business.

KEY ACCOUNTABILITIES:

• Achieve Sales Targets as defined in the annual performance objectives from selling the AgriBusiness product and service offerings (as defined in the UFA Sales Incentive Plan) to a set customer group within an assigned territory.
• Establish and maintain strong relationships with the core customers targeted by understanding their business operation and needs. Understand in detail the breadth and depth of the AgriBusiness product line. This requires the use of CRM, including an updated customer and farm profile with the key contact information.
• Develop and maintain effective business relationships with current and future customers, based upon an approach of targeting customers with whom the company can profitably do business.
• Generate and transfer qualified sale leads from interacting with target customers.
• Promote UFA by participating in community and UFA store related events as directed by their manager.
• Support administrative and operations staff from time to time to ensure that their farm store provides superior customer service.

REQUIRED QUALIFICATIONS:

• College/University diploma or degree in Agriculture or a relevant business field.
• Three or more years’ experience in AgriBusiness and/or other related customer service function. Previous sales experience in crop and livestock production is a requirement.
• Excellent telephone, communication, and organizational skills.
• Proficiency in Microsoft Office products and CRM.
• Requires a moderate understanding of the agriculture market and business.
• Ability to coach and mentor others.
• Effective problem solving and decision-making skills.
• Valid Class 5 license required.

We thank all candidates for their interest, however only qualified candidates will be contacted for an interview.

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