Customer Experience Representative

The Role: We are looking for Customer Experience Representatives to join our Vancouver HQ team Our Customer Experience Representatives will develop a best-in-class online experience for all customers. You will also take an analytical approach to funnel orders to optimize customer satisfaction and retention rates. Most importantly, you will ensure exceptional customer service support to assist customers with any inquiries or concerns they may have.

Duties/Responsibilities: Responding to customer inquiries through all communication channels (phone, emails, live chats). Maintaining and updating customer orders and information. Managing order processing to funnel orders for shipping and handling.

Creating and maintaining new customer support initiatives and strategies to increase revenue and retain customers. Skills/Experience/Knowledge needed: 1 years of experience in a call center or retail industry. Experience in E-Commerce, Customer Service, or Digital Sales.

Fluency in French is a bonus. Exceptional analytical and problem-solving skills. Proficient in Microsoft Excel and other Office applications.

Ability to meet deadlines, work independently, and as part of a team. Highly organized, detail-oriented, quick learner, initiative taker, and adaptable to changes. THE PERKS Flexible work environment – Includes hybrid work.

Benefits – Includes medical, optical, and dental. Paid time off – Includes vacation, sick days, and holidays. Store discount – Includes staff discount, family & friends discount.

Kitchen/lunchroom area – Our in-house kitchen area includes communal snacks, hot stove, dishwasher, microwave, fridge, and coffee machine. Travel perks – Includes exclusive hotel deals in major cities (Vancouver, Toronto, NYC, Los Angeles). J-18808-Ljbffr