Customer Service Advocate

Job Description

Job Description

Title: Customer Service Advocate (Maternity Leave Coverage)

Employment Type: Temporary (Maternity Leave Coverage)

About Us

Oriac is a leading distributor and partner within the professional beauty industry, dedicated to empowering salons and stylists with top-quality products, tools, and education. Based in Edmonton, Alberta, we pride ourselves on delivering exceptional service and building long-lasting relationships with our clients across Canada. Our team is passionate about supporting our community by providing innovative solutions and expert knowledge that inspire creativity and elevate industry standards.

At Oriac, we believe in fostering a collaborative and inclusive work environment where everyone has the opportunity to grow and make a meaningful impact.

With a strong focus on quality and customer satisfaction, we are looking for a passionate and knowledgeable Customer Service Advocate to join us during a maternity leave period.

Position Summary

As a Customer Service Advocate, you will serve as the primary point of contact for our clients, delivering exceptional support and personalized guidance. In this role, you will assist clients with inquiries, provide detailed product information, and help with account management to ensure a seamless experience. Your insights and expertise will enable you to understand our clients’ needs, fostering an outstanding customer experience.

We are a dynamic and evolving company, and as such, our business needs may shift over time.

We seek a Customer Service Advocate who is adaptable, resourceful, and eager to contribute to a growing team where flexibility is essential.

Key Responsibilities

– Provide exceptional customer support via phone, email, and online platforms.

– Respond to client inquiries regarding products, orders, and services with professionalism and care.

– Leverage knowledge of the hairdressing industry to offer tailored advice and recommendations.

– Process orders and manage client accounts, ensuring accurate data entry and maintenance.

– Handle invoicing, payments, and basic accounting tasks to support seamless transactions.

– Collaborate with internal teams to resolve client concerns and enhance customer satisfaction.

– Maintain a positive, customer-centric approach in all interactions.

Requirements

Experience: Minimum of 2 years in a customer service role, preferably within the hairdressing or beauty industry.

Industry Knowledge: Familiarity with hairdressing products, tools, and industry standards is a strong asset.

Accounting Skills: Basic knowledge of accounting, invoicing, and payment processing.

Communication: Excellent written and verbal communication skills with a strong ability to build rapport.

Technical Skills:

– Proficiency in Microsoft Excel, with the ability to perform data analysis, create and manage spreadsheets, and utilize advanced functions as needed.

– Ability to quickly learn and adapt to new software programs and digital tools relevant to the role.

– Familiarity with Microsoft Office 365 suite, including Word, PowerPoint, and Outlook, with a strong aptitude for using cloud-based collaboration features

Problem Solving: Proactive in identifying customer needs and resolving issues effectively.

Availability: Ability to cover the duration of the maternity leave, with potential for flexibility in start and end dates.

Why Oriac?

– Work with a passionate and supportive team in a collaborative environment.

– Opportunity to expand your expertise in both customer service and the hairdressing industry.

– Competitive compensation for the duration of the contract.

If you’re a customer service professional with a love for the hairdressing industry and a knack for accounting, we’d love to hear from you!. Apply today to join our team at Oriac and make an impact on our clients’ journey.

Company Description

Over the past 20+ years Oriac has evolved to become a master distributor for professional beauty and has diversified to also bring to the market brands for the retail marketplace. Oriac has continued to grow in recent years leading the industry with new and innovative social media approaches,.

Though the business continues to grow we, at our heart, remain a family owned, Canadian business that prides itself on our people, our integrity and our focus on the needs of our clients.

Company Description

Over the past 20+ years Oriac has evolved to become a master distributor for professional beauty and has diversified to also bring to the market brands for the retail marketplace. Oriac has continued to grow in recent years leading the industry with new and innovative social media approaches,. Though the business continues to grow we, at our heart, remain a family owned, Canadian business that prides itself on our people, our integrity and our focus on the needs of our clients.