Customer Service Representative

Specialized Recruiting Group Calgary is currently hiring for a Customer Service Representative for our transportation client in the south east of Calgary, AB. This role is responsible for processing and coordinating incoming and outgoing shipment, managing customer accounts and communicating with internal departments. If you have what it takes, apply now Responsibilities Handle inquiries and complaints promptly, obtaining and evaluating relevant information.

Generate freight bills and scan paperwork into the in-house system. Update forms, reports, and manage customers’ accounts. Handling back orders and coordinating with relevant departments.

Efficiently process data entry in WMS for various merchandise tasks: receiving, stocking, shipping, replenishment, and picking. Direct unresolved issues to designated resources and coordinate with internal departments. Communicate with carriers and other team members.

Maintain a high level of organization in handling paperwork and documentation. Demonstrating a keen eye for detail and organizational skills. Qualifications Minimum 2 years of customer service experience in an office environment.

Experience in transportation/logistics industry is highly desired. Experience working in Microsoft Office is required. Experience working with Pyramid software is an asset.

Excellent verbal and written communication skills. Ability to multi-task in a fast-paced environment. Job Details Monday to Friday – 7:00am to 3:30pm Salary: $45000 – $50,000 annually.

In office position located in the SE of Calgary About us: Specialized Recruiting Group, a Division of Express Employment Professionals works with job seekers to help find the right job for their skills and experience. We have a variety of jobs available, including full-time, part-time, and temporary positions. As one of the leading staffing companies in North America, Alberta, and Calgary, we’re ready to help you take the next step in your career.

Express Employment Professionals is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all people and to hire and promote individuals solely based on their qualifications for the job. In compliance with applicable federal, provincial and local law, employment decisions are based on business needs, job requirements, and an individual’s qualifications regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status.

We do not tolerate discrimination or harassment based on any of these characteristics and expect that our employees and associates will cooperate in maintaining an atmosphere free of discrimination and harassment. We thank all candidates who apply, but only those who are short listed will be contacted for interviews.