Customer Service Representative (CSR)

Job Description

Job Description

Job Description

Job Summary

We are seeking a motivated and customer-oriented Customer Service Representative to join our Call Center team at AM/PM. The primary responsibility of the Call Center Agent is to handle inbound and outbound calls, providing excellent customer service and support. The ideal candidate will have strong communication skills, a pleasant demeanor, and the ability to efficiently resolve customer inquiries and issues.

Responsibilities:

• Answer incoming calls promptly and professionally, addressing customer inquiries, concerns, and complaints.
• Make outbound calls to follow up on customer inquiries, verify information, or provide updates.
• Provide accurate information to customers regarding products, services, pricing, and policies.
• Assist customers with processing payments, and navigating our website or online platforms.
• Escalate complex issues or unresolved complaints to the appropriate department or supervisor for further assistance.
• Maintain detailed and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system.
• Meet or exceed performance targets, including call handling metrics, customer satisfaction ratings, and sales quotas.
• Collaborate with team members and other departments to improve processes, resolve issues, and enhance the overall customer experience.

Requirements:

• High school diploma or equivalent; additional education or training in customer service or a related field is a plus.
• Strong command of the English language
• Previous experience in a customer service or call center role preferred but not required.
• Excellent verbal and written communication skills, with the ability to articulate information clearly and professionally.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as needed.
• Fluency in French an asset

AM/PM Service, established in 1987, is a premier POS solutions provider operating in United States and Canada. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.

Company Description

AM/PM Service, established in 1987, is a premier POS solutions provider operating in United States and Canada. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.