Customer Success Manager I

Job Description

Job Description

Job Description

Salary:

Customer Success Manager

Saskatoon, SK

Are you passionate about building strong relationships, driving customer success, and helping businesses thrive? At Vendasta, were looking for a Customer Success Manager to help our partners unlock the full potential of our platform. If you thrive on educating customers, providing strategic guidance, and enhancing user adoption, this is the role for you! Join our dynamic team and play a key role in delivering a world-class customer experience.

About the Job

As a Customer Success Manager, youll be responsible for engaging and empowering our customers to make the most of Vendastas offerings. Your mission will be to onboard, educate, advise, grow, and retain customers by providing tailored support, training, and strategic insights. You'll work with a diverse range of partnersfrom newly signed clients to long-standing businessesto drive adoption, growth, and advocacy.

This role is perfect for someone who enjoys building relationships, solving problems, and creating value for customers. If youre looking for an opportunity to make a direct impact on customer success and long-term retention, wed love to hear from you!

Your Impact

As a Customer Success Manager, you'll work closely with customers, internal teams, and stakeholders to:

• Onboarding & Education: Conduct training, provide comprehensive product demonstrations, and ensure successful product adoption.
• Strategic Relationship Management: Build and maintain strong relationships with customers, schedule regular check-ins, and drive engagement through business reviews and strategic planning.
• Customer Advocacy & Growth: Develop and execute initiatives to drive product adoption, revenue growth, and customer satisfaction by promoting best practices and proactively addressing partner needs.

What You Bring to the Table

You are a customer-focused, results-driven professional with experience in account management, customer success, or a related field. You thrive in a fast-paced, evolving environment and have a passion for helping businesses succeed. With 35 years of experience in customer success, account management, or a similar rolepreferably in the SaaS or technology industryyou bring strong communication, strategic thinking, and problem-solving skills. You excel at building relationships, managing multiple accounts, and driving customer engagement.

Additionally, you have a solid understanding of customer success methodologies, SaaS industry trends, and partner needs. Your ability to quickly adapt to changing market conditions, mentor junior team members, and provide proactive solutions sets you apart.

About Vendasta

We help businesses get more customers. And keep them. Were on a mission to build the most trusted AI-powered platform for small businesses and the partners who support them. At Vendasta, youll be part of something ambitious: helping bring AI transformation to local businesses at scale. As a team member, youll enjoy:

• Competitive health benefits, flex time, and annual work-from-anywhere options
• Equity opportunities and a chance to directly shape our AI future
• A vibrant workplace culture that embraces experimentation, thought leadership, and continuous learning
• A place where building AI isnt just a buzzword, its the core of everything we do

Perks

Join the Vendasta team, where your well-being and growth come first. Step into a workplace that blends competitive health benefits with true flexibility, including flex time and an annual work-from-anywhere policy. Take ownership of your future with our Employee Options Program, and enjoy the little things, like daily snacks, a vibrant cafeteria, and catered Friday lunches at our offices.Invest in your growth through education reimbursement, in-house learning opportunities, and a suite of leadership development programs. Were driven by our values; Drive, Innovation, Respect, and Agility, and it shows in everything we do. Give back through community initiatives and volunteer opportunities, and build more than just a career, build a life you love. At Vendasta, youll find the support, the challenge, and the culture to thrive. Discover your potential. Make an impact. Grow with us.

Build something that matters. Help us lead the AI revolution from right here in Saskatoon.