Customer Success Manager

Full Time

Dye & Durham Corporation

Onsite – Vancouver, BCWHO ARE WE?. Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach?. Dye & Durham, a leading global provider of cloud–based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise.

With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland and Australia, a fulfilling career awaits you at Dye & Durham.WHAT WILL YOU DO?Develop and manage value-based relationships with Dye & Durham accounts, across multiple legal tech products, to drive adoption, engagement, and retention.Develop and maintain strong knowledge of Dye & Durham products and services to confidently discuss product functionality and technology with legal professionals.Understand our firm’s needs and assess how our solutions can create efficiencies in their practice with a focus on workflow optimization and cross sell opportunities.Managing an effective feedback loop for customer needs through cross-functional interactions with Product, Sales, and Customer SupportManaging and de-escalating customer escalations and working with connective teams to resolve issues.Work collaboratively with our Sales team by escalating cross sell opportunities and assisting in securing new customers and subscriptions.Providing in depth and thorough product demonstrations to drive additional growth opportunities.Manage and track customer data using online tools to maximize revenue, and deliver on internal KPI’sManage and track customer data using online tools to maximize revenue, and deliver on internal KPI’sWHAT DO YOU NEED?Minimum 2-3 years of customer success experience and/or sales, account management, customer service in a B2B software environment.Post secondary educations in business, accounting, law (or a related field) or equivalent experience in the legal industry.Desire and ability to learn the functionality of Dye & Durhams products in order to facilitate training and demos to customers and prospects.Self-motivation, collaboration skills, and passion for exceeding customer expectationsStrong communication and presentation skillsTravel Requirements up to 20% (Client trainings, meetings, conferences) WHY WORK FOR US?. At Dye & Durham we strive to be visionaries As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.WHAT NEXT?. Hit apply and your application will be reviewed by our talent acquisition team who will contact you directly.Please note that this position is subject to security checks.Dye & Durham is an equal opportunity employer.

We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.