Customer Support Specialist - Insurance

Job Description

Our client, a well-established organization within the insurance and financial services sector, is seeking a Customer Care Specialist to join their Care and Support team. This role is ideal for someone who holds an active LLQP license and enjoys delivering high-quality customer service without the pressure of commission-based sales.

You will work within a collaborative, people-first environment, supporting customers through inquiries related to insurance products and services. Reporting to the Customer Care Manager under the broader Care and Support leadership team, this role plays a key part in ensuring customers feel informed, supported, and confident in their experience.

What's in it for You

You'll join a team that values clear communication, strong culture, and thoughtful onboarding. Training includes a full company induction followed by dedicated one-on-one departmental training to ensure confidence and success in the role. This is a stable, service-focused opportunity with predictable compensation and meaningful customer interaction.

The organization offers four weeks of vacation, comprehensive health and dental benefits from day one, ten paid sick and personal days, and an RRSP program with employer matching after three months.

Your Responsibilities

• You'll support customers through inbound inquiries, providing clear and accurate information about insurance products and coverage.
• In this role, you'll apply your LLQP knowledge to explain policy details, address questions, and ensure regulatory standards are met.
• You'll document interactions thoroughly and follow established processes within a call-centre style environment.
• You'll work scheduled shifts of either 9:00 a.m. to 5:00 p.m. or 10:00 a.m. to 6:00 p.m., rotating monthly as part of a shared team schedule.
• You'll collaborate closely with teammates and leadership to maintain consistent service quality and coverage throughout the day.

Skills and Qualifications

• 1+ years of experience in a customer service, call centre, or client support role.
• Active LLQP license, required.
• Strong verbal and written communication skills with a service-oriented mindset.
• Experience in insurance or financial services is preferred, but not required.
• Motivated, adaptable, and comfortable working in a structured, team-based environment.

Note from the Hiring Manager

"We're looking for someone who genuinely enjoys helping people, communicates clearly, and wants to build a long-term career in a service-focused insurance role."

Why Partner with Altis

"If you've never worked with a staffing agency before, don't worry, we make it easy. You'll still engage directly with the client while we handle the logistics, provide guidance, and keep you informed every step of the way. We'll represent your strengths, guide you through each stage of the process, and ensure the experience feels personal and transparent."