Data Entry/Customer Service Agent- On-site Winnipeg
Job Description
Job Description
Job Description
Data Entry/Customer Service Agent (English)
Job Type: Full Time
Required Availability: Monday to Friday 7:30 am to 4:30 pm (Some Weekends)
Location: 550 Berry St, Winnipeg, MB
Salary: $17.00 Hourly
About AnswerNet
AnswerNet is a leading provider of customer engagement and contact center solutions across the United States and Canada. With over 31 contact centers and 10,000+ satisfied clients, we handle more than 125 million interactions each year. Our services include telephone answering, appointment setting, customer support, sales, lead qualification, third-party verification, market research, and more.
AnswerNet Offers Great Benefits:
• Ongoing training and development to ensure your success
• Virtual paid training
• Paid time off
• Comprehensive benefits package (medical, vision and dental)
• Employee Assistance Program
• RRSP program options
• Short and Long-Term Disability options
• Internal career advancement opportunities
The Customer Service Agent - (Data Entry Clerk), is someone who updates and inputs information into the company/client database. The main responsibilities of a Customer Service Agent - (Data Entry Clerk), are data entry, proofreading, donor follow-ups either through email or phone, exporting and importing data into databases, Deposits, and appropriately filing digital documents. You should be diligent and reliable. You should pay attention to detail.
Key Job Activities:
• Sort and collate incoming and outgoing mail.
• Weigh mail to determine the correct postage.
• Time/date stamp all incoming/outgoing mail.
• Help customers complete change of address and mail hold forms, etc.
• Maintains database by entering new and updated customer and account information.
• Prepares source data for computer entry by compiling and sorting information.
• Establishes entry priorities.
• Ensuring appropriate turnaround time on all data entry
• Monitoring and updating existing data when required
• Retrieving data for team members upon request
• Utilizes applications effectively to process customer transactions accurately
• Maintains a working knowledge of client product, services and promotions
• Completes offline donor administrative work such as responding to emails. Follow up with customers via the phone to address missing information.
• Use fax and scanning machines.
• Client exports and deposits
Requirements and skills
• Experience with mail sorting and postage meter machines is a plus
• Good computer skills
• Well-organized, with sharp attention to detail
• Ability to work under pressure
• Strong typing skills; Knowledge of the touch-typing system is strongly preferred
• Good command of the English language, both oral and written, and customer service skills
• High school degree or equivalent
How to Apply
Ready to start your career as a Data Entry/Customer Service Agent- On-site Winnipeg at Contact Centre Growth Corp Inc?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Contact Centre Growth Corp Inc in Winnipeg.
Is this a remote position?▼
This appears to be an on-site role in Winnipeg.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.