Director of Customer Support Sales

Full Time
  • Full Time
  • Calgary

Website Brandt

Executive/Senior Management

Calgary, AB • ID: 7839-046 • Full-Time/Regular

As a key player in the growth and development of the product support program, the Director of Customer Support Sales will lead a team of Regional Customer Support Sales Managers to develop and execute regional sales strategies and key objectives for their regions. This position will ensure our RCSMs are held accountable for product support sales growth and customer engagement. As a leader of our team for Product Support Sales, the successful candidate must have a proven track record in sales management, be dedicated to outstanding customer service, be well organized, and have the ability to lead a highly motivated team. The ideal candidate will have a relevant combination of education and experience along with a proven track record in the heavy equipment product support business.



  • Own overall Strategy and Annual Business plans with objectives to achieve sales and margin growth.
  • Lead team to ensure all of Brandt’s product support initiatives are promoted within the region
  • Manage Sales Processes such as Call reporting, CRM, and target setting
  • Establish key KPI’s for CSA’s and measure on a regular basis
  • Analyze and implement proper coverage for the region
  • Identify and implement Best Practices across the Regions
  • Development and implement CSA Playbook.
  • Develop CSA onboarding and ongoing education program
  • Implement comprehensive succession plan for RCSMs and CSAs
  • Monitor CSA incentive program to ensure it is effective
  • Promote consistent approach for CSA activity while allowing for regional needs
  • Provide feedback on industry trends. Growth opportunitiesInitiate new offeringsPromote existing offerings
  • Market Intelligence on competition, customers, and segment trends
  • Analyze sales and margin data to identify opportunities
  • Analyze Reports to provide insight and feedback to guide performance of CSA’s and branches
  • Support in development of overall Parts and Service Sales strategy.
  • Required Skills


  • Strong Leadership skills
  • Excellent communication, presentation, and interpersonal skills
  • Highly organized with the ability to work well under time pressure and handle multiple projects simultaneously
  • Strong collaboration and relationship building skills to drive results through motivating and influencing
  • Sales management and the ability to drive the sales process from inception to close
  • Strong industry expertise and knowledge in the heavy equipment business, specifically in the areas or repair and maintenance
  • Ability to build strong customer relationships, maintain relationships with key customers at all levels including executive-level managers
  • Ability to recruit, train, and motivate a team to pursue and grow the business
  • Be creative, a self-starter, team player, fast learner, detail oriented, and conscientious with a drive to “win”
  • Ability to travel as needed
  • Source

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