Director of Rooms – Resort

A stunning resort-style operation on Vancouver Island in British Columbia is seeking the talents of a well-qualified Director of Rooms for this outstanding property that offers amazing guest four-season facilities. As per the client’s instructions, only those with excellent “Hands-on” guest experience and superior first-class property experience will be considered. The Director of Rooms will oversee the effectiveness of guest service, staff performance and development, and service enhancements.

This position will be responsible for the day-to-day operation of the Front Office, Guest Services, and Housekeeping. You must also lead and support these departments in achieving their financial and operational targets through effective organizational development, policy and procedural development, and appropriate colleague training activities. Other responsibilities also include (but are not limited to): · Actively participate in the strategic planning and ongoing development of the resort/hotel, including revenue forecasting and overseeing the health, safety and security of the guests. · Foster a winning, solution-oriented work environment, motivating and engaging staff to continuously deliver the best possible service to the guests. · Ensure the smooth and efficient delivery of engaging service from arrival to departure. · Assist in the preparations of the annual strategic plan and achieve the goals and targets therein. · Ensure monthly financial projections and results for the Rooms Division are accurate and on target. · Handle all guest concerns while ensuring effective follow-up. · Prepare annual budgets, including capital submissions. · Oversee the selection, training and development of all staff to ensure timely recruitment and career growth. · Maintain up-to-date market intelligence on competitive sets and statistics to predict trends. · Oversee the effective development and implementation of all Rooms Division training programs.

Requirements for this role include: · Canadian experience is a must in a resort-style operation dealing with the four seasons of services · 2-3 years of previous experience in a quality resort/hotel environment at a Rooms Division leadership level. · Extensive experience in Front Office and Housekeeping is important. · Self-confident, proactive, and able to prioritize and make effective decisions. · Someone who is hands-on and can work with the local staff. · Computer literacy is a must. · University/College degree in a related discipline. · Someone who will be ready to take on a hotel manager role with in the next 1-2 years Compensation: Annual base salary is in the range of $ 105,000 – $110,000 plus truly outstanding company benefits and bonus plan on achieving the property goals in sales, profits, costs and retaining a great staff team to take care of the Guests If you are interested in this Rooms Division role and you meet the above requirements, please submit your resume in WORD format. and cover letter to: Robin Sheardown at: robinrenardinternational.com Kind regards, Robin Sheardown Executive Vice President RENARD INTERNATIONAL HOSPITALITY SEARCH CONSULTANTS 121 Richmond Street West, Suite 601 Toronto, Ontario, Canada, M5H 2K1 Tel: (1) 416 364 8325, ext. 251 Email: robinrenardinternational.com www.renardinternational.com www.renardnewsletter.com For now over half a Century, we have assisted the Hospitality Industry by matching our Clients’ Management Talent Requirements and Meeting our Applicants’ Career Aspirations.”