Director of Wrap-Around-Services

Catholic Social Services of Alberta

THE ORGANIZATION Our client, Catholic Social Services (CSS) is an agency guided by faith to care for and bring hope to people in need with humility, compassion, and respect. Catholic Social Services carries out their mission with compassion and competence and in accordance with the social teachings of the Catholic Church. They welcome and celebrate the diversity of their employees and volunteers who choose to work with their agency in support of their mission, values, and principles.

CSS is guided by faith to serve people of all faiths, or no faith, while always respecting their personal freedom and dignity. Catholic Social Services serves a large geographical area stretching from Edmonton in the north to Innisfail in the south and all the way from Jasper in the west to the Saskatchewan border to the east. The care they provide offers a safe place for women leaving abusive relationships, homeless youth to rebuild their lives, and enables people with disabilities to live life to its fullest.

Catholic Social Services offers support for the settlement of immigrants and refugees as well as providing counselling that strengthens individuals and families, helps recovering addicts and supports women facing crisis pregnancies. For further information on Catholic Social Services, please visit their website at https://www.cssalberta.ca/ THE OPPORTUNITY Reporting to the Vice President of Immigration & Settlement Services (ISS), the Director plays a critical role in the development of programs and procedures in accordance with the mission, vision, guiding principles, core values and agency strategic direction. The Director is responsible for ensuring CSS clients are welcomed in the spirit of humility, compassion, and respect.

This position is integral to the Immigration and Settlement Service senior leadership team and focuses on the most vulnerable clients in our care, those requiring Wrap-Around Services. RESPONSIBILITIES Strategy Provides strategic management and oversight of the service area, and any other function as may be assigned. Oversees the general management of a comprehensive group of programs, including program development, delivery and evaluation, and budget functions.

Align the agency’s new five-year plan, “Let Love Alone Speak” with ISS operational and strategic directions and provide input to ongoing and future strategy. Establish and maintain strong relationships with program management, to identify program needs and provide support in seeking solutions. Maintain awareness of external and internal social service, political and economic landscapes that may impact the agency.

Create strategic alliances with key stakeholders to better meet emerging, and future, client needs and enhance the agency and the immigration sector’s long-term strategy. Work with funding agencies to ensure ongoing funding for programs. Collaborate with other members of the service leadership team to promote the agency’s mission by identifying and developing programs/services to meet changing community needs.

Leadership Engage others to accomplish organizational goals and strategies through supportive, empowering, and respectful coaching strategies for direct and indirect reports. Provide expert support to leaders and teams throughout the agency, including in other service areas, as well as administration teams such as: Finance, Human Resources, Digital Services and Innovation, Internal Asset Management and Development and Community Relations teams. Ensure employees under your leadership have established performance expectations and professional learning plans and hold an ongoing vision for the growth and development of staff and leaders within the Service Area.

Create a positive culture and productive work environment that attracts and retains top talent. Ensure employees work in a safe and secure environment and follow safe practices. Direct and participate in new business development activities to support agency objectives and goals.

Provide leadership in the development of short- and long-term strategic financial objectives. Management Oversee operational management of the Immigration and Settlement Service to ensure appropriate resource allocation, including staffing. Work closely with the CSS’ Finance team to ensure compliance with funder stipulations on budgets.

Provide guidance in the development of systems, processes, protocols, and tools to better support the facilitation, collection and sharing of program knowledge. Streamline and optimize Service/Regional processes and controls for all programs you are accountable for through continuous improvement and optimization of technology solutions. Recognize the inherent risks involved in the delivery of social service programming and be able to identify, evaluate and develop strategies to mitigate risk while maintaining quality service delivery and care.

Keep the Vice President informed of the department’s operations through various means (e.g. client incident reporting, serious occurrence reporting, monthly and quarterly progress reports, consultation meetings, etc.). Participate in the recruitment and appointment of ISS Program Managers. Convene, conduct, and ensure serious occurrences and internal investigations are completed in accordance with Agency expectations.

Manage high-risk, complex, and multidisciplinary issues. Develop metrics and monitor performance for area of responsibility. Oversee and direct the Council on Accreditation re-accreditation process for the region.

Perform any other duties deemed necessary by the Vice President of Immigration & Settlement Service. FIRST YEAR – MEASURES OF SUCCESS Review, evaluate and create better processes and systems to increase clarity of roles, to create contingency plans for 24/7 operation and to alleviate some of the stressors to create a better work environment and team engagement. Build trusting and effective relationships with key government stakeholders – delivering and supporting the VP ISS on the fulfillment and negotiation of the government contracts.

Create trusting and collaborative relationships internally and with key stakeholders within the Settlement and Re-Settlement services sector. THE INDIVIDUAL Given the pivotal role this individual will be expected to play in achieving the strategic objectives of the company and in supporting the success of the organization, it is essential that the successful candidate possess the following core competencies, experience, and attributes: Education Bachelor’s degree in human services, business administration or related discipline is required. Master’s degree is preferred.

Experience Minimum 7 years demonstrated experience in progressively responsible leadership roles. Prior experience at a senior level in the not-for-profit, charitable, or public sectors is preferred. Exemplary written and verbal communication skills with experience in writing proposals, grants and/or contracts.

Must have gained experience either professionally or personally in multi-cultural environments, having “worldly” experiences, compassion and understanding. Ability to speak another language other than English, would be an asset. Equivalent combinations of education and experience may be considered.

Personal Profile Leadership Business Acumen Decision Making and Judgement Analytical/Critical Thinking Commitment Communication Ethics and Integrity Competencies and Knowledge Innovation Organizational and Environment Awareness Communication Teamwork Planning and Organizing Analytical Thinking CONDITIONS OF EMPLOYMENT Flexibility and ability to meet the needs of 24-hour service delivery program models. Ability to travel, including overnight stays when required, of approximately 10%. Satisfactory Security checks including Police Information Check (CPIC) and Children’s Intervention Check.

Valid driver’s license. Must sign Sanctity of Life document, agreeing to adhere to Catholicism and Catholic values while working. COMPENSATION An excellent compensation package awaits the successful candidate.

LOCATION Edmonton, Alberta WORK ENVIRONMENT This position is hybrid, under the conditions that the successful candidate will be in the Catholic Social Services Immigration & Settlement Services office and/or be at their Reception Houses (2), 3 days a week, which is subject to change depending on the needs of the team. HOW TO APPLY For the opportunity to join Catholic Social Services in the role of Director, Wrap Around Services, please email your resume to DreamBigprofoundtalent.com referencing Position ID APEH-881725. Should you have an inquiry regarding this position, please contact Max Frank at 587-200-0114 ext. 102 or Terri Davis at 587-200-0114 ext. 101.

For further information on ProFound Talent Inc. please visit: www.profoundtalent.com EQUAL OPPORTUNITY ProFound Talent is a woman owned and operated business, recognized and certified by Women Business Enterprise (WBE). We pride ourselves in supporting equity, diversity, and inclusion initiatives in our recruitment processes and in our work environment, where every individual feels valued and respected. We welcome applications from all qualified individuals to which you may confidentially share your accommodation needs at time of application.

We will adjust our processes to ensure you have an inclusive, fair, and respectful experience that allows you to represent yourself in your unique and most authentic way. We thank all applicants for your submissions, however only candidates being considered for this role will be contacted.

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