Director, Operations Solutions, Operational Excellence

Job Description

Overview

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services. Our network of offices across the globe supports challenging and rewarding careers with continuous learning and development, a collaborative team environment, work-life integration, and exposure to a wide variety of work. We foster a diverse and inclusive workplace that rewards contribution.

Position

Director, Operations Solutions, Operational Excellence

Responsibilities

• Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
• Scope and deliver operational excellence projects within agreed deadlines and budgets
• Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, and remove errors in operational functions
• Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML) and methodologies (e.g. Lean) to support project delivery
• Analyze and simplify complex ideas or proposals and build a range of meaningful recommendations
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations
• Use data and insights to inform conclusions and support decision-making
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties
• Coach and mentor team members on operational excellence methodologies and practices
• Utilize skills in structured problem solving, business analysis, analytics, design thinking and lean process improvement to help clients drive profitability and performance through their business operations
• Coordinate workshops and deliver formal and informal reports and presentations

Qualifications

• 5+ years work experience in the Fund Administration industry
• A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
• Previous experience in delivery of effective process redesign projects using known methodologies
• A strong understanding of core business operations or operational excellence in the funds industry
• Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches
• Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting appropriate methodologies to identify issues
• Proven ability to identify process improvement opportunities and evaluate trade-offs between business value drivers and costs
• Strong understanding of business and operational KPIs and metrics to facilitate change implementation and measure benefits

Preferred

• Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
• Agile design experience/certification preferred

Additional Information

MUFG Investor Services supports Hybrid Working to enable flexibility while maintaining team connection. When planning Hybrid Working, decisions are guided by fairness and consistency.

MUFG Investor Services provides an attractive compensation package, including base salary, group medical insurance, group pension, reimbursement of professional subscriptions, paid holidays, and gym membership assistance.

MUFG is an equal opportunity employer. We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If assistance is needed during recruitment to ensure accessible and equitable processes, please advise us of accommodations. All accommodation information is confidential and used to provide an accessible candidate experience.