Dispatch Support

Job Description

Job Description

Job Description

Dispatch Support

STC is currently seeking a reliable and detail-oriented Dispatch Support team member to assist in the coordination of daily transportation operations in our Halifax office. Reporting to the Lead Dispatcher, this role plays an important part in ensuring the smooth flow of communication, trip planning, and operational support. A key focus of this position will be managing quotes and bookings for field trips.

This is a unionized position governed by the terms and conditions outlined in the applicable collective agreement.

This is a temporary contract position lasting until the end of June 2026, with the possibility of turning into a permant role.

Key Responsibilities:

• Quoting & Trip Booking:
• Receive, prepare, and send quotes for field/charter trips based on current pricing structures.
• Schedule and confirm trips in coordination with school boards, clients, and internal teams.
• Track and update trip records in booking systems and dispatch logs.
• Dispatch & Operational Support:
• Assist the Dispatch team with daily route coordination, route coverage, and driver communication.
• Provide radio dispatch support during busy periods or in the absence of the Dispatchers.
• Maintain up-to-date route and driver assignment records.
• Follow up on trip performance issues or customer concerns and escalate when needed.
• Administrative Duties:
• Maintain accurate and organized trip documentation.
• Support data entry, scheduling, and reporting as requested.
• Assist with internal communications related to routes, charters, and operational notices.

Qualifications:

• Prior experience in dispatch, logistics, transportation, or a related administrative role preferred.
• Strong organizational and time-management skills.
• Comfortable working in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office Suite (especially Outlook and Excel).
• Strong communication skills, both written and verbal.
• Ability to adapt to changing priorities and work collaboratively within a unionized team environment.
• Knowledge of BusPlanner software is considered a strong asset.
• Knowledge of local school districts and geography is also an asset.

What We Offer:

• A supportive team environment
• Competitive union wages and benefits as per the collective agreement
• Opportunities to learn and grow within the company
• The chance to contribute to safe and reliable student transportation in your community