Driver Services Representative

We’re elevating the Professional Driver experience like never before. Our award-winning culture and unparalleled commitment to safety, teamwork and flexibility puts us in a lane of our own. As a Driver Services Representative you will be responsible for sharing this brand promise through your interactions with each of our Drivers and affiliated Owner-Operators.

In our fast-paced environment, you will provide Bison’s Drivers and affiliated Owner-Operators with the highest standard of support. Whether it be providing a first-class experience to our current Drivers and affiliated Owner-Operators as you handle a variety of inquiries in a professional and efficient manner, providing administrative support for the department, or working on a variety of special projects, the Driver Services Representative is a dynamic and rewarding opportunity to join our team.

Who we’re looking for:

Demonstrated experience and success in a fast paced administrative environment
A motivated individual, with a positive attitude who takes pride in their team’s performance
Strong sense of urgency and drive for exceptional results
Passion for providing excellent customer/driver service
Proven organizational, multitasking and time management skills to effectively manage multiple projects and tasks
Demonstrated experience working with legal documents requiring a strong attention to detail
Excellent interpersonal and communication skills
A reputation for showing initiative and making effective decisions while being approachable
A great collaborator with staff – inside & outside your department
Proven ability in reframing challenges into opportunities for improvement

Responsibilities:

Acting as the first point of contact for terminal visitors and all our Drivers and Owner-Operators providing an optimal level of service through each interaction
Using professional, courteous telephone and personal communication, responsible for providing exceptional customer service handling high volume of emails and calls
Maintaining accurate and current driver files by uploading Drivers License’s, contracts, certifications for road tests, dangerous goods, passports, etc.
Providing documents, assistance, and administrative support to Drivers IE. Health & Medical Benefits, passport applications, Driver’s Licenses, work permits, etc.
Leading Benefits Presentation in weekly New Driver Orientation Classes
Issuing property to Drivers and ensuring all relevant personnel information is current and up to date.
Processing holiday and vacation pay requests.

Following up on outstanding requests which require action by management for approval or decline.
Providing drivers and/or finance institutions with employment information as requested
Creating letters for Leave of Absences, resignation acceptance and 30 days’ notice for Owner-Operators.
Will manage the mailbox and mail out procedures and that of the terminals and ensure that all Drivers have a mailbox or alternative method of receiving communication where mailboxes are not available
Engage in other projects and responsibilities as necessary and as assigned

Required Skills and Experience:

3-4 years of administrative experience in a fast-paced office environment
2 years of experience in a service-related industry
Works well in an extremely fast paced environment
Excellent customer service skills
Excellent oral and written communication skills

Why Bison:
• Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
• Dispersed work environments that promote a healthy work-life balance
• Meaningful and impactful work and projects with an essential service provider
• Join our engaging Wellness Program & extracurricular sports teams

About Bison:
• Celebrating over 50 years in Business
• Active in giving back through Corporate Social Responsibility and Charitable Giving
• Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.%14543882% %%driver%%