Field Catastrophe Claims Representative

Full Time

Wawanesa Insurance

Job ID: 6936
Working Business Language : English

Salary Range:
Minimum: $68,163.00
Midpoint: $89,463.50
Maximum: $112,468.00

At Wawanesa, salary is one component of a holistic, comprehensive and competitive offering that we provide to our employees. Salary offered is based on the knowledge, skills and experience you bring to the role and may vary by location.

At Wawanesa, we’re proud to offer a hybrid work environment that offers flexibility to our employees in balancing in-office (15 hours per week (or 2 days) in a Wawanesa office) and remote work. You must live near the work site/territory and able to travel by ground as much as necessary.

The Wawanesa Mutual Insurance Company, founded in 1896, is one of Canada’s largest mutual insurers, with over $4 billion in annual revenue and assets of $12 billion. Wawanesa Mutual, with executive offices in Winnipeg, is the parent company of Wawanesa General, which offers property and casualty insurance in California and Oregon; Wawanesa Life, which provides life insurance products and services throughout Canada; and Western Financial Group, which distributes personal and business insurance across Canada.

Wawanesa proudly serves more than two million members in Canada and the United States. Wawanesa actively gives back to organizations that strengthen communities where it operates, donating well above internationally recognized benchmarks for excellence in corporate philanthropy. Learn more at

We are currently looking for dedicated, driven, and enthusiastic individuals who thrive in an environment that welcomes change and are looking for an opportunity for diverse experience and advancement on a growing team.

Job Overview

Working under minimal supervision, the Field Catastrophe Claims Representative will respond to select natural disasters, catastrophe and complex claim events by assisting impacted regions to provide adjusting, as well as inspection, investigation and estimation of both residential and commercial catastrophe property losses using estimating software. The Field Catastrophe Claims Representative will be required to travel across Canada to attend catastrophic loss events, and for potentially extended periods of time.

Job Responsibilities

  • Inspect, investigate, evaluate, and quantify claims pertaining to physical damage to property on a task or full handle basis.

    This includes losses resulting from Natural Disasters, complex events and any other claims as assigned.
  • Responsible to travel across Canada as required
  • Maintain excellent knowledge and understanding of policy coverages, regional regulatory requirements and Occupational Health and Safety (OHS) practices, including application and communication
  • Collaborate with contractors, adjusters and policy holders in a timely manner to ensure the proactive handling of the claim
  • Review and write estimates, perform re-inspections and assist with dispute resolutions as required
  • Keep accurate notes/documentation, ensuring the systems of record is are up to date and comprehensive
  • Abide by policies, procedures and Standard of Work documentation
  • Attend technical upgrading courses and keep abreast of industry advancements such as property repair procedures and materials
  • Collaborate with various stakeholders to develop and deliver training, supporting the development of others
  • Recognize and provide recommendations as to when expert and/or vendors such as engineers and contents evaluation firms are required
  • Assist in the handling of large and/or complex claims as required
  • Perform other duties as required
  • Qualifications

  • Minimum 3 years’ experience property field adjusting, or equivalent, with strong knowledge and experience in the creation/analysis of property repair estimates (Xactware)
  • Valid Driver’s license, with satisfactory driving record
  • Working toward Chartered Insurance Professional (CIP) designation which would include supporting adjuster licensing requirements
  • Post-Secondary education is an asset
  • Ability to travel within Canada on short notice, potentially for extensive periods of time.
  • Ability to work overtime hours as required and approved
  • Strong ability to adapt to new and changing situations, requirements, and priorities
  • Strong teamwork skills with the ability to facilitate collaboration including training and mentorship
  • Solid communication skills with the ability to write in a clear and concise manner and communicate at the right level for the audience.
  • Strong organizational skills with the ability to multitask effectively and prioritize appropriately.
  • Strong negotiation and settlement skills
  • Strong client service orientation, with the ability to proactively anticipate needs and to act as an empathetic advisor.
  • Wawanesa is proud to be one of Manitoba’s Top Employers for 2023 recognizing that we are an exceptional place to work!

    Wawanesa provides its employees with a respectful , challenging and rewarding environment where they can maximize their potential while contributing to the company’s goals. Our full-time permanent employees are provided with highly competitive compensation packages (salaries, generous vacation allowance, leave top up, annual bonus plan, premium free benefits and a pension plan). Wawanesa provides a stable environment for its employees in today’s challenging markets.


    To apply, please visit the following URL: