Field Services Specialist
Job Description
Job Description
Job Description
Salary:
Summary: The Tier 1 Field Services Specialist is responsible for providing first-level support to all company IT hardware, software, and end-user-related issues in the field. This role serves as the initial point of contact for troubleshooting and repair in various locations and environments.
Key Responsibilities:
- On-Site Support: Respond to and diagnose hardware and software issues in the field, offering solutions in a timely manner.
- Incident Management: Log all support interactions, track and escalate unresolved issues to the next level of support, and ensure timely resolution.
- Installation & Configuration: Set up and configure new hardware and software for users and ensure that all components integrate well with existing infrastructure.
- Preventive Maintenance: Regularly inspect, clean, and update systems and peripherals to ensure optimal performance and lifespan.
- User Training: Provide users with guidance on basic hardware and software usage, and educate them on best practices.
- Inventory Management: Track and document hardware and software inventory, and report any discrepancies or needs.
- Documentation: Maintain detailed records of issues, resolutions, installations, and upgrades.
- Communication: Collaborate with other IT teams and departments to ensure seamless IT operations and user satisfaction.
Qualifications:
- Associate's degree in Computer Science, Information Technology, or a related field. Bachelors degree preferred.
- 1-2 years of experience in IT support or a related role.
- Familiarity with common OS platforms (Windows, MacOS, Linux) and basic networking concepts.
- Strong problem-solving skills and the ability to think critically.
- Excellent interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Willingness to travel to different locations as required.
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus.
Physical Requirements:
- Ability to lift and transport computer equipment up to 50 lbs.
- Capable of standing, bending, and kneeling for extended periods during equipment installation or troubleshooting.
Working Conditions:
- Mostly on-site, with potential exposure to various working environments.
- Occasional evening and weekend work to meet deadlines or address emergencies.
How to Apply
Ready to start your career as a Field Services Specialist at Anchor Managed Solutions Ltd?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with Anchor Managed Solutions Ltd in Saskatoon.
Is this a remote position?▼
This appears to be an on-site role in Saskatoon.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.