Front Desk Associate

Trusted Professional Centre

JOB OPENING- FRONT DESK ASST- MULTI-SERVICES OFFICE – SOUTH EDMONTON Job Summary: We are seeking a professional and friendly Front Desk Executive to join our firm in Edmonton, Alberta, Canada. Our firm offers a multitude of services including but not limited to insurance, immigration, real estate mortgage/ financing. As the first point of contact for our clients and visitors, you will play a crucial role in providing exceptional customer service and maintaining a positive and welcoming atmosphere.

Your primary responsibilities will include greeting clients, answering phone calls, scheduling appointments, and assisting with general administrative tasks. The ideal candidate for this position is organized, possesses excellent communication skills, and thrives in a fast-paced professional environment. Responsibilities: Ø Greet clients and visitors with a warm and professional demeanor, ensuring a positive first impression of the company. Ø Answer and direct incoming phone calls to the appropriate department or staff member, providing accurate information and taking detailed messages when necessary. Ø Schedule appointments, meetings, and conference, ensuring efficient coordination and proper setup. Ø Maintain and update the reception area, ensuring it is clean, organized, and well-stocked with necessary supplies. Ø Manage incoming and outgoing mail, packages, and courier services, distributing them promptly to the respective recipients. Ø Assist with general administrative tasks, such as data entry, filing, photocopying, and scanning documents. Ø Provide administrative support to other departments as required, demonstrating flexibility and teamwork. Ø Manage and maintain office equipment, such as printers, photocopiers, and scanners, reporting any malfunctions or repair needs. Ø Uphold strict confidentiality regarding sensitive information and maintain professional conduct at all times.

Qualifications: Ø High school diploma or equivalent; additional certification or diploma in office administration or related field is preferred. Ø Proven experience as a receptionist, administrative assistant, or in a customer service role. Ø Excellent verbal and written communication skills in English; knowledge of Hindi/Punjabi is an asset. Ø Strong interpersonal skills with the ability to interact professionally and courteously with clients, staff, and visitors. Ø Proficient computer skills, including Microsoft Office Suite (Word, Excel, Outlook) and experience with office equipment (e.g., printers, photocopiers). Ø Exceptional organizational and multitasking abilities, with attention to detail. Ø Ability to prioritize tasks, manage time effectively, and work independently with minimal supervision. Ø Professional appearance and demeanor, maintaining a polished and welcoming image for the company. Ø Familiarity with immigration, insurance and/or financing terminology and practices is a plus. Ø Flexibility to work occasional overtime and adapt to changing priorities and demands. We offer competitive compensation and opportunities for professional development and growth within our firm. If you are an enthusiastic and dedicated professional with a passion for providing outstanding customer service, we would love to hear from you.

To apply, please submit your resume, cover letter, and any other relevant documents to nehacaishengroup.ca . We appreciate all applications, but only qualified candidates will be contacted for an interview. Note: This job description is intended to convey essential responsibilities and qualifications of the receptionist position in a professional firm.

It is not an exhaustive list of all tasks and expectations.

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