Position: General ManagerReports to: Regional ManagerDepartment: Field OperationsJob Overview:The General Manager will lead a team dedicated to delivering financial results through best-in-class member and team member experiences. This leader will ensure a clean and comfortable environment, outstanding customer service, and same store revenue growth. The General Manager is responsible for the performance of all aspects of the club operation, including the development of staff members, establishing relationships within the community, and ensuring best practices aligned with the Planet Fitness brand standards. The General Manager is responsible for achieving targeted results in the areas of membership growth, total revenue & sales performance, labor and payroll budgets, customer satisfaction, and PF Brand Excellence.
He/she will be accountable for the successful management, administration, and daily operations of the gym. We are looking for a leader who is results-oriented and committed to quality service.Primary Responsibilities:Effectively recruit, lead, manage, communicate, train, and develop an entire staff including Assistant Manager, Front Desk employees, and Fitness TrainersProvide support to direct team members and peer groups (other general managers) to foster personal and professional growth, teamwork, and shared definitions of success across the market or regionEnsure that all issues within the club and online, involving both employees and members, are addressed in an appropriate, respectful, and timely mannerPromote a superior customer and club experience by maintaining a clean, friendly, and well-maintained environment for members and team membersEnsure self and all employees are well trained on all Ignite Fitness & PFHQ initiatives including the proper tour, info call, cleanliness expectations, handling member concerns, and enrolling more member joinsResponsible for club revenue growth and profitability by way of increasing membership and EFT per member, reducing attrition, managing/collecting bad debt, maintain high prospect closing%, and growing retail sales, while motivating the staff to achieve this same goalsMust lead our Field marketing and Corporate sales efforts in the communities we serve, by attending local events, meeting business owners/managers to develop partnerships and group memberships, and ultimately growing membership and EFTSet, communicate, and track performance across all key operational metrics to ensure we maintain a high level of club performance to achieve our goalsEnsure and monitor accuracy and compliance with all policies, procedures, standards, inventory, supplies, club documentation, and confidentiality of information as necessaryMonitor and oversee employee payroll and scheduling, ensuring we remain within our budgeted hours, while keeping the club appropriately staffedResponsible for delivering brand excellence through PFHQ & Ignite Fitness brand standard reviews, monthly self-audit inspections, daily cleaning expectations, and administering standard operating procedures for timely maintenance and repair support needs in the clubTo undertake any additionally duties or assignments within the overall scope of this positionCommunicate and implement new initiatives rolled out by Ignite Fitness & PFHQWhat You Have Done:Minimum 2 years of experience managing a team in a high-volume or fast-pasted environmentA career path that reflects increasing levels of responsibility and proven success delivering measurable resultsBachelor’s degree or equivalent years of management preferredHigh School diploma or equivalent requiredExperience with Microsoft Office (Word and Excel) and general technology (i.e., computers, phone systems)Experience in a multi-unit organization a plusWhat Describes You:You value Teamwork, Excellence, Accountability, and being Member-FocusedYou have a passion for health and fitness, and you believe in no judgmentYou understand working weekend shifts is expected at times depending on staffing, performance, and other business needsYou are seeking a career path more than a jobYou are an initiative-taker who thrives in a demanding environment, and you are eager to make your impact on a rapidly growing organizationYou have strong oral and written communication skills with an innate attention to detailYou are organized and you can prioritize multiple tasks, pivot on the fly, and get stuff doneAdditional Notes:Travel: Occasionally, you may be asked to assist other locations based on business needs as well assisting in local community events that may be offsite.Direct Reports: This position has direct supervisory responsibilities of club team members including (depending on staffing levels by club) an assistant manager, a front desk lead, and front desk associatesEEO Statement: IGNITE Fitness Holdings is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practicesOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Perks & BenefitsCompetitive SalaryEmployee-Linked Incentive ProgramCompany contribution towards health benefitsPaid Time Off benefitsFree Black Card membership and fun exercise incentivesPlanet Fitness is an Equal Opportunity EmployerIf you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer’s application process.