General Manager

  • Full Time
  • Canada

The Vancouver Club

BLANKSLATE Partners is working with the Vancouver Club on an Advisory basis. Join Vancouver Club, the distinguished private members club nestled in downtown Vancouver since 1893. With a rich history and a commitment to exceptional service, we offer an array of amenities, including dining, function spaces, accommodations, and fitness facilities.

We are Vancouver’s leading members club, driven by our core value of Community; our Platinum Club status speaks volumes about our dedication to providing unparalleled experiences for our members. The Vancouver Club upholds the vision of being an extraordinary club that encourages meaningful relationships through exceptional experiences. Opportunity Overview: As our General Manager (GM), you will lead our management team, overseeing all aspects of operations, governance, financial sustainability, and member relations.

Reporting directly to the Board of Directors, you will drive the implementation of our strategic plan, ensuring alignment with our values of community, respect, and member-first ethos. Responsibilities: Ensure an outstanding member experience aligned with Platinum Club standards. Manage all club activities to maintain the highest standards and member satisfaction.

Develop and implement industry-leading operating policies, processes and programs. Work effectively with the Board to: Monitor and execute financial plans, including budgets and reporting. Execute the long-range Strategic Plan and annual tactical plans.

Enhance member retention and attract new members. Manage capital projects and maintenance of club facilities. Establish personnel policies and processes.

Oversee training and development programs. Stay updated on technological advancements for club management. Identify and mitigate potential risks to the club.

Develop contingency plans for emergencies and crisis management. Act as a spokesperson for the club in media interactions. Maintain professional memberships and attend relevant conferences.

Minimum Qualifications: Post-secondary degree in business, hospitality, or related field preferred. Minimum 7 years of senior leadership experience in a similar setting. Experience reporting to a board within a club governance structure.

Certified Club Manager designation (CCM). Skills Required: Strong business acumen with finance, IT, HR, and risk management expertise. Excellent communication and interpersonal skills.

Proven track record in revenue growth and cost management. Tech-savvy with proficiency in software and digital platforms. Strong problem-solving and decision-making abilities.

Familiarity with governance structures and demonstrable experience working with a Board. Reporting Structure: Reports to the Board of Directors through the Club President. Direct Reports: The GM w ill recommend an organizational structure to the Board.

Envisioned direct reports include CFO, Assistant GM, and Food and Beverage Manager. Compensation and Benefits: We offer an attractive compensation package that includes a competitive salary, bonus, and benefits. Our current budget range is $175,000 – $275,000.

Diversity and Inclusion Statement: The Vancouver Club is an equal-opportunity employer. Throughout our hiring process, we make certain that all qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, skin colour, sex, sexual orientation, gender identity, national origin, age, or disability. The Vancouver Club is a values-driven private members club that is deeply committed to building an equitable and diverse workforce.

We recognize that our greatest asset is our team. We welcome diverse perspectives, educational backgrounds, and experiences to best serve our team, our members, and our community. Join us in shaping the future of Vancouver Club and delivering exceptional experiences for our esteemed members.

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