HMIS (Homeless Management Information System) Support Specialist – 1 year term

Full Time

Calgary Homeless Foundation

HMIS (Homeless Management Information System) Support Specialist – 1 year term Calgary Homeless Foundation (CHF) guides the fight against homelessness in Calgary. We allocate resources for highest impact and outcomes, maximizing benefits for people experiencing homelessness. CHF staff are action-oriented individuals who are leaders, courageous collaborators, evidence inspired, and vision dedicated. They choose to bring their professional expertise and personal talents to the non-profit sector, adding value to the community.

They work cooperatively with others in a strong team environment and demonstrate flexibility in organizing and undertaking work. They show a high degree of initiative, discernment, and resourcefulness, exhibit excellent communication and relational skills, and demonstrate thoughtfulness and intelligence in decision-making. Most importantly, they are focused on creating positive outcomes for people experiencing homelessness. We are excited for passionate, forward-thinking, entrepreneurial, and talented people to join our action-oriented, high impact team.

The Position Reporting to the Manager, HMIS, the HMIS Support Specialist is responsible for providing ongoing user support, system training, data quality validation, and continuous system improvements to provide support to a community of over 900 HMIS users across the Homeless Serving System of Care (HSSC) . This role will support agencies through HMIS implementation and daily utilization, in addition to maintaining high-quality data collection procedures and documentation. As a member of the HMIS Support Team, the HMIS Support Specialist values collaboration with external agencies, as well as CHF’s internal Data & Analytics, and System Planning teams to further develop a sophisticated homeless management information system. Areas of Accountability Monitor helpdesk ticketing system and respond to user requests.

New Agency/Program set up including configuration, implementation, and training. Support and promote data quality validation across multiple agencies/programs and instruct users to correct accordingly. Proactively conduct program workflow assessments to optimize HMIS for new and existing programs. Develop and maintain internal/external documentation (process, training, policies, etc.).

Perform routine and time sensitive HMIS administrative tasks (process referrals, system upgrades). Foster collaboration with internal/external stakeholders via cross-functional teams to support the coordination of various projects throughout the homeless serving system of care. Drive continuous improvement through collaboration and constructive feedback with manager and team (ability to provide and receive). The ideal candidate is detailed oriented and shows initiative to ensure internal quality control over external communication.

Education and Experience Post-secondary degree/diploma/certification in a field related to Human Services, Information Management, or equivalent experience. 2 Years experience in software application support and/or customer support/customer service. Experience with HMIS ServicePoint and/or Calgary’s Homeless Serving System of Care (HSSC) would be an asset. Experience with Learning Management Software (LMS) implementation and administration would be an asset. Ability to work both independently and with a team.

Excellent verbal and written communication skills with a proven ability to communicate and explain technical concepts to a non-technical audience. Proven ability to multi-task and prioritize strategically. Proficiency with Microsoft Suite, including Outlook, Word, Excel, and PowerPoint presentations. Please note that Calgary Homeless Foundation requires the successful candidate to provide a police information and vulnerable sector check as a condition of employment.