Information Technology Coordinator

Build Your Career at FCC Canada FCC is an international reference in engineering and infrastructure. Fomento de Construcciones y Contratas (“FCC”), headquartered in Spain, is the parent company of one of the world’s leading infrastructure and citizen services groups. With more than a century of history, our business portfolio is highly diversified.

FCC’s core businesses are construction, environmental services, end-to-end water management, and the development of concessions for large infrastructure. FCC Construcción has been present in Canada for more than 25 years, involved in innovative subway infrastructure work, such as the Highway 407 stations and Northern Tunnels for the Toronto York Spadina Subway Line Expansion, as well as the construction, operation, and maintenance of the Fredericton Moncton Highway. We are experiencing exponential growth in our presence in Canada.

In 1998, it was awarded for the construction, operation, and maintenance project for the Fredericton-Moncton Highway. In 2011, it was awarded a section of the Toronto-York Spadina Subway extension, the first modern subway infrastructure project in the city. This project was completed in 2018.

Building your career at FCC Canada offers a unique opportunity to engage with some of the most ambitious infrastructure projects in the country. Our portfolio includes the extensive GO Rail Expansion-On Corridor Project, the Scarborough Subway Extension Stations, Rail, and Systems Project, and the transformative Pape Tunnel and Underground Stations section of the Ontario Line, all reinforcing FCC Construcción’s strong presence in the Canadian market. We are also excited to announce the Cross Fraser Partnership for the Fraser River Tunnel Project, a significant initiative that will enhance transportation throughout the Greater Vancouver Region.

Join us at FCC Canada to be part of these groundbreaking projects and advance your career in a dynamic and innovative environment. Project Opportunity FCC Canada is looking for an IT Coordinator to join the Canada Main Office on an onsite, full-time basis. The IT Coordinator’s key responsibilities are: Provide Tier 1 technical support by assisting users across various FCC Canada projects, addressing issues related to printing access and connectivity with laptop accessories.

Facilitate employee onboarding by collaborating with internal teams to identify and assign laptops based on position requirements for new hires. Manage IT equipment inventory, overseeing laptops and cell phones while coordinating with external local vendors. Troubleshoot issues by performing triage and addressing Level 1 application, network, and related problems.

Collaborate with higher-level support by working with Level 2 and Level 3 Support at the Headquarters Service Desk to efficiently resolve network, cloud, security, application, and vendor-related issues. Develop educational resources by creating and maintaining materials for IT Service Management (ITSM) processes and knowledge management. Coordinate IT processes by liaising with the HQ IT team to ensure effective communication regarding requests, changes, incidents, and problem management.

Assist with additional IT duties at both the head office and project offices as needed. Education and Qualifications Bachelor’s degree in information technology, Computer Science, Information Systems, or a related field. Strong interpersonal skills with the ability to communicate effectively across all organizational levels.

Solid understanding of project management principles. High customer service orientation and a strong sense of urgency. Engage in respectful and appreciative interactions.

Experienced in working within intercultural environments. Proactive in improving IT-related processes for the benefit of the organization. Job Requirements Demonstrates excellent time management and prioritization skills.

Possess knowledge of computer hardware and device capabilities, with a commitment to continuous learning about market trends relevant to project needs. Displays a thorough understanding of ITIL processes and experience with Service Desk and ServiceNow (SNOW). Exhibits strong communication and documentation skills.

Holds specialist domain knowledge in IT Service Management. Has general knowledge of IT networks, cybersecurity, cloud computing, and application development. Familiarity with application development processes, including a solid understanding of IT service management concepts (ITIL), is a plus.

Knowledgeable about IT protocols, network equipment, and security measures. Proficient in Lean methodologies and tools such as Microsoft Azure, Microsoft Intune, and Microsoft 365. General knowledge of cloud computing, API integration, and systems integration is preferred.

Willingness to visit project locations as needed to assist project teams. Work Environment FCC Canada Ltd . is committed to cultivating a diverse and inclusive culture that promotes gender equity and the recruitment of all underrepresented groups at all levels of its workforce. As an equal-opportunity employer, we are committed to ensuring that all aspects of our recruitment and selection processes are accessible to individuals with disabilities.

We offer reasonable accommodation upon request to support applicants throughout their journey with us. This commitment is by the Accessibility for Ontarians with Disabilities Act (AODA), affirming our ongoing efforts to provide a supportive and equitable environment for all.