Instructional Designer

Salary: $80,300 – $92,400

Actual compensation within the range will be based on experience.

We also offer quarterly variable compensation package (bonus) + benefits

About Specsavers

Welcome to Specsavers – where we’re not just about eyewear and eyecare, we’re a purpose-driven organization committed to changing lives through better sight. As a certified Great Place to Work®, we take pride in our optometrist-owned and -led business model, providing quality eyecare and affordable eyewear to Canadians across the country.

Our journey began 40 years ago in the UK, with visionary optometrists Doug and Mary Perkins. Today, we support over 2,600 healthcare businesses spanning 11 countries in our network, passionately caring for more than 42 million patients and customers worldwide.

At Specsavers, we believe that access to quality eyecare should be a right, not a luxury. That’s why we go above and beyond to transform the eyecare experience in Canada. With our advanced clinical equipment and an extensive range of affordable and high-quality eyewear, we’re here to make a real difference in the lives of our customers.

But that’s not all – we’re also dedicated to fostering a positive, inclusive, and supportive work culture. We strive to create an environment where our partners thrive while benefiting from the collective support and resources of our dedicated teams.

If you’re passionate about making a difference, providing incredible care, and being part of a values and purpose-driven organization, join us on our journey to revolutionize the way Canadians experience eyecare. Together, we can change lives through better sight.

What You’ll Do

Purpose of the role

Working to the Head of Retail Learning & Development, the Instructional Designer will partner with internal stakeholders to design and develop learning content in support of our 2030 strategic vision.

This role plays a crucial role in positively impacting employee success and engagement, organizational effectiveness, operational efficiency, as well as Specsavers Canada culture by creating engaging, accessible, and inclusive training resources to address the diverse training needs of our learners.

The Instructional Designer role is dynamic, fast-paced, and continually evolving. The role draws on an advanced knowledge of instructional design, technology-enhanced learning and adult learning principles to ideate, design/develop, evaluate and refine inclusive, engaging, accessible and effective learning activities across the Specsavers Canada Retail pipeline.

Success in this position requires a passion for learning and development and a genuine enthusiasm for employee success. This role brings an innovative perspective to learning development and design, ensuring our content remains relevant and impactful.

Above all, this role is an employee champion and understands the working environment in which our learners operate and reflects this in the learning resources designed.

Key Responsibilities

• Design develop, storyboard and build high-quality learning products such as eLearning and live virtual and in-person learning solutions to support ongoing skills and knowledge development for Retail Team Members
• Create learning resources, instructional materials, participant and facilitation guides, presentations, job aids, and other learning resources and reference materials
• Become Super-User and Administrator for Articulate 360 and future learning design software accounts
• Become Subject Matter Expert and additional administrator for Learning Management System (LMS)
• Provide technical support for learning delivery (LMS, virtual learning rooms, collaboration channels etc); investigate and resolve technical issues associated with learning systems and tools
• Design and moderate virtual learning rooms and collaboration channels
• Act as a technical reviewer and during the development and production of digital learning assets
• Design and produce quarterly presentation pack in support of Enterprise-wide communications
• Evaluate and optimize current learning technology used for self-led learning paths designed for Partners and their store colleagues
• Proactively work with Clinical Support Consultants and Regional Relationship Managers to ensure a ‘one team’ approach to Partner and Store Development, where appropriate.

What We’re Looking For

Essential

• University degree or specialized degree/diploma in Adult Education or Instructional Design
• Excellent knowledge of e-learning authoring tools (Articulate 360, Rise, Vyond, Camtasia, Adobe Creative etc)
• Proficient adopting a Systems Approach to Training
• Strong graphics design background and understanding of visual media
• Demonstrated proficiency using training technologies to produce a variety of learning products including eLearning, classroom training materials, blended learning programs, microlearning, learning guides, webinars, and videos.
• Skilled in virtual classroom production tools/skills (MS Teams)
• Proficiency in MS Office and excellent skills in MS Word, PowerPoint and Excel
• Excellent written and presentation skills
• 5+ years of experience in learning and development, e-Learning development, and instructional design roles, in a Retail context
• Strong customer obsession and deep interest in the personal and professional development of others
• Ability to plan, prioritize and deliver a heavy workload in a flexible manner.
• Ability to work in a fast-paced, evolving and growing business.
• Ability to adapt to short notice change.
• Ability to build and manage stakeholder relationships.

Our Fellow ‘Speccies’ Enjoy

• Generous vacation allotment and 1 paid volunteer day
• 4 weeks of vacation and 1 paid volunteer day
• 1 extra paid day off and an eyecare voucher on your birthday
• RRSP matching
• Quarterly performance bonus
• Healthcare spending account
• Health and dental benefits effective on your first day
• Team and company social events

Our Values

• Collaborative: We work together as one Specsavers to deliver our purpose
• Curious: We question, explore, and seek out diverse perspectives to develop our knowledge and understanding
• Courageous: We challenge the status quo, we experiment with good ideas, and we are brave, bold, and fast in our decision making
• Compassionate: We care, support, and help each other
• Commercial: We treat money wisely and make decisions that are good for our customers, our partners, our people, and good for the long term

We hope that in applying with us, you value these things as well!

Our Hybrid Work Model

Be part of the dynamic culture! Our workplace thrives on a hybrid model, combining in-office collaboration and flexibility. Join us in office, three days a week to contribute, connect, and excel in our vibrant environment.

Equal Opportunity Employer

At Specsavers, we are committed to fostering a diverse and inclusive workplace. We believe that a diverse team enriches our work environment and enables us to achieve our goals. We are an equal opportunity employer and encourage candidates of all backgrounds and abilities to apply. If you believe you can contribute to our mission and vision, we welcome your application, even if you don’t meet every qualification listed. We value the unique skills and perspectives each individual brings to our team.

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