Insurance Service Specialist
Job Description
Job Description
Job Description
Insurance Service Representative - Desjardins Insurance Agent Team Member
Location: Bolton
Type: Full Time
We are hiring an Insurance Service Specialist to support our growing client base and service team.
This role is ideal for someone who:
Enjoys working with people
- Is comfortable on the phone
- Works well in a structured, fast-paced office
- Takes feedback well and follows through
You may already be licensed, or you may be willing to obtain your license — both are welcome.
Key Responsibilities
- Handle client service requests (policy changes, renewals support, follow-ups)
- Make outbound and inbound client calls (this is a call-first role)
- Provide timely, professional responses to clients
- Accurately document all client interactions
- Support sales advisors with follow-ups and information gathering
- Assist with claims status checks when requested
- Maintain clean, up-to-date client records and permissions
What Success Looks Like
- Clients feel taken care of and informed
- Requests are handled promptly and correctly
- Files are complete and well documented
- Tasks are followed through without repeated reminders
- You work independently while knowing when to ask for help
What We’re Looking For
Top priorities:
- Strong communication and people skills
- Coachable, positive attitude
- Ability to work efficiently and stay organized
- Reliability and accountability
- Some technical aptitude, guide clients through some new technology
Nice to have (but not required):
- Insurance experience or licensing
- Office or customer service background
- Familiarity with personal or commercial insurance
We care more about fit, attitude, and execution than knowing everything on day one.
Licensing
- If you are already licensed in Ontario: great.
- If not, you must be willing to work toward licensing within a reasonable timeframe (support provided).
Progress toward licensing will be expected and tracked.
Work Environment
- In-office role (Bolton)
- Clear expectations and structure
- Supportive, professional team
- Opportunities for growth as the agency expands
How to Apply
Please submit:
- Your resume and follow the TalentNest Process
- Please send an email to john.brown@desjardins.com with a short note explaining why this role interests you, what type of work environment you do best in, and why you would be a suitable applicant for this position.
How to Apply
Ready to start your career as a Insurance Service Specialist at John Brown - Desjardins Insurance Agent?
- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
Who is hiring?▼
This role is with John Brown - Desjardins Insurance Agent in Caledon.
Is this a remote position?▼
This appears to be an on-site role in Caledon.
What is the hiring process?▼
After you click "Apply Now", you will be redirected to the employer's official site to submit your resume. You can typically expect to hear back within 1-2 weeks if shortlisted.
How can I improve my application?▼
Tailor your resume to the specific job description. You can use our free Resume Analyzer to see how well you match the requirements.
What skills are needed?▼
Refer to the "Job Description" section above for a detailed list of required and preferred qualifications.