IT Service Operations Associate, Data Delivery

About the Role: Grade Level (for internal use): 10 The Team: S&P Global Data Delivery is based on a robust, state-of-the-art Software as a Service platform powering the delivery of market data & information to clients. Meeting the most stringent performance standards in throughput, speed, and reliability, the platform supports multiple high-availability applications for professionals in financial and corporate institutions around the globe. The Data Delivery Operations group in S&P Global focuses on providing clients with world-class service and operational excellence.

The initiative focuses on leveraging S&P Global’s highly regarded expertise in financial markets to develop innovative solutions to service client needs. The Data Delivery team is the strategic delivery channel for the Market Intelligence Division and is expected to continue to grow rapidly and expand its responsibilities and value creation for the firm in the coming years. Responsibilities and Impact: As a member of the Distribution Operations team, you will play a critical role in maintaining, improving, and expanding our Data Delivery service.

You will work cross-functionally across Data Delivery & Product agile teams to facilitate a market-leading customer experience through our onboarding process. Providing technical consultancy for API integration Creating bespoke file configurations Migrating bespoke client configurations from legacy systems to the Data Delivery platform Problem solving & technical troubleshooting Engaging with clients & stakeholders Creating and maintaining documentation and code samples Executing the monthly KPI Reporting and generating the operational metrics Assisting in running the Agile process for prioritization, coordination, and planning Signal and write specs for application issues and discuss improvements with the Product & Development teams Drive process optimization and automation What We’re Looking For: Basic Required Qualifications: Bachelor’s degree in a relevant field. 5 years of relevant experience, preferably with a FinTech, Information Technology, Finance, or Data background. Expertise with RESTful API, JSON, XML, Python, SQL, Snowflake & GCP.

Excellent data analysis skills. Excellent understanding of software systems and development of enterprise applications. Experienced with troubleshooting software issues.

Expertise with Splunk, Azure DevOps, Salesforce, Pager Duty, MS Excel & Power BI. Working experience with Agile/Scrum. Expertise in problem solving, analyzing, and understanding client needs and translating requirements into solutions.

Client interfacing experience is a plus. Highly motivated, disciplined, detail-oriented, takes initiative and works well in a team. Strong time management and organizational skills with a continuous improvement mindset.

Clear, structured, and professional in both writing and speech with experience presenting. Fluent in English. About S&P Global Market Intelligence: At S&P Global Market Intelligence, a division of S&P Global, we understand the importance of accurate, deep, and insightful information.

Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. What’s In It For You?. Our Purpose: Progress is not a self-starter.

It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our People: We’re more than 35,000 strong worldwide—so we’re able to understand nuances while having a broad perspective.

Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. Our Values: Integrity, Discovery, Partnership. Benefits: We take care of you, so you can take care of business.

We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body.

Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, and financial wellness programs.

Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Job ID: 305776 Posted On: 2024-08-19 Location: Calgary, Alberta, Canada J-18808-Ljbffr