IT Support / Senior Technician

Job Description

Job Description

We are seeking a dynamic and experienced IT Support Technician to join our team. In this role, you will primarily serve as a Senior Technician, managing a variety of advanced technical tasks while also providing essential Tier 1 and Tier 2 support. This position involves both remote troubleshooting and onsite visits, ensuring our end-users receive timely and effective support.

Senior Technician Duties:

• Serve as the primary point of contact for escalated issues, delivering advanced technical support and guidance.
• Conduct root cause analysis and implement lasting solutions for recurring issues.
• Assist in maintaining IT infrastructure, ensuring systems run efficiently and securely.

Onsite Support:

• Travel to various locations to address on-site IT issues.
• Set up and maintain IT equipment and workstations.
• Assist with hardware installations and software updates.

General Duties:

• Communicate effectively with end-users and stakeholders.
• Maintain clear and accurate records of support issues, resolutions, and procedures.
• Follow company IT policies and procedures.
• Stay updated with the latest industry trends and technologies.

Qualifications:

• Proven experience in IT support roles, particularly with Tier 2 and Tier 3 responsibilities.
• Strong networking knowledge (TCP/IP, DNS, VPN, etc.) is preferred.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication and interpersonal skills.
• Willingness and ability to travel for onsite support.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.