IVR Analyst
Epsilon Solutions Ltd.
Toronto
Job Description
Job Title: Business Systems Analyst - IVR & Contact Center
Location: Toronto, ON
Term: Full Time
Key Responsibilities:
- Business System Analyst with IVR and Contact Center knowledge
- Technical - Java API and Data Management understanding.
- Strong understanding of IVR technologies (e.g., Genesys Cloud, Cisco IVR, NICE, Amazon Connect).
- Experience with integration with contact center systems and Call flows
- Proficiency in process mapping, requirements gathering, and stakeholder management.
- Familiarity with tools such as JIRA, Confluence, and MS Visio.
- Excellent communication and documentation skills.
How to Apply
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- Click the "Apply Now" button below.
- Review the safety warning in the modal.
- You will be redirected to the employer's official portal to complete your application.
- Ensure your resume and cover letter are tailored to the job description using our AI tools.
Frequently Asked Questions
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This role is with Epsilon Solutions Ltd. in Toronto.
Is this a remote position?▼
This appears to be an on-site role in Toronto.
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What skills are needed?▼
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