Under the supervision of management, the role of the Laser Technician/Doctor’s Assistant Injections is to greet customers and get them ready for treatments. He/she assists the doctor and follows up with customers after the treatment. Responsibilities: 1. Treatment and Consultation Management: Evaluate customer needs.
Recommend treatments and provide occasional consultations. Carry out treatments according to protocols. Build customer loyalty through post treatment follow-ups and the sale of products, among others. 2. Assist the doctor on injection days by: Providing exceptional customer service skills and a warm demeanor; Controlling flow of patients from arrival to waiting room to preparing; Preparing the treatment rooms so they are clean and stocked for injection (supplies and products); Getting patients ready for treatment: face washed, photos, consent, topical, discuss treatment and aftercare; During treatment, providing reassurance to patient, discussing aftercare, documenting treatment and other services or products discussed for front staff to address patient; After treatment, assisting with aftercare instruction, ice and arnica, follow up reinforced. 3.
Administrative tasks: Take customer photos; Keep medical charts confidential; Keep treatment rooms neat and de-cluttered; Mix neuromodulators at start of day; Keep an eye on supply of neuromodulators throughout day; Optimize Dr schedule – daily/weekly; Prepare sales and consultation statistics for management; Verify the accuracy of orders, and follow up on commissions; Keep the treatment protocols book up to date; Communicate with other staff as to scheduling, handling of patients, assistance needed, etc. Profile: Medical Aesthetic certificate or diploma. Nursing degree would be an asset. Certification on clinic-specific platforms/technologies would be an asset.
At least two (2) years of experience in a similar role in the medical or medical aesthetics field. Medical charting (SOAP). Spoken and written languages: full proficiency in English is required. Proficiency in Microsoft Office suite.
Experience in drawing blood for PRP would be an asset. Personal Skills: Patient oriented Ability to communicate effectively Demonstrated teamwork and collaboration Integrity and trustworthiness Sense of autonomy and initiative Strong compliance to work procedures Excellent interpersonal skills